Help Desk Support Technician – Tier 2
Hiring Dreams LLC
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Job Details
Skills
- Call Center
- Microsoft Office
- Microsoft Windows
- Operating Systems
- Public Sector
- Customer Service
- Documentation
- Help Desk
- Issue Tracking
- Computer Hardware
- Tier 2
- Communication
- Management
- Service Level
- Technical Support
Summary
Position Title: Help Desk Support Technician – Tier 2
Client: State of Maine
Location: Augusta, Maine
Work Arrangement: Mostly Remote
Work Schedule: Saturday–Wednesday, core business hours
Onsite Requirement: Every other Wednesday in Augusta, Maine
Visa: USCEAD or
Job Summary
We are seeking a qualified Tier 2 Help Desk Support Technician to provide technical support to end users for the State of Maine. The ideal candidate will have hands-on experience troubleshooting Windows operating systems, supporting Microsoft Office 365, managing help desk tickets, and resolving technical issues in a help desk or call center environment.
Candidates must reside within one hour of Augusta, Maine and be available to work onsite every other Wednesday.
Key Responsibilities
- Provide Tier 2 technical support and troubleshoot end-user hardware and software issues.
- Diagnose and resolve Windows operating system problems.
- Support Microsoft Office 365 applications and related user issues.
- Log, track, update, and resolve incidents through a ticketing system.
- Deliver responsive technical assistance in a help desk or call center environment.
- Escalate complex technical issues when necessary.
- Maintain accurate ticket documentation and follow established support procedures.
Required Qualifications
- Previous help desk or call center experience.
- Hands-on experience with Windows operating systems.
- Working knowledge of Microsoft Office 365.
- Experience using ticketing systems for incident tracking and resolution.
- Strong troubleshooting, communication, and customer service skills.
- Must live within one hour of Augusta, Maine.
- Must be available to work onsite every other Wednesday.
Preferred Qualifications
- Previous experience supporting state government or public-sector environments.
- Experience following established IT support processes and service-level expectations.
Work Schedule
- Saturday through Wednesday.
- Mostly remote work.
- Onsite attendance in Augusta, Maine, every other Wednesday.
- Dice Id: 91141284
- Position Id: 9123315
- Posted 57 minutes ago
Company Info
About Hiring Dreams LLC
Hiring Dreams is a premier provider of employment and staffing solutions to customers across the United States. We provide long-term, short- term, temporary-to-permanent, placement staffing and enhanced staffing services. We are a global IT solution provider of end-to-end, innovative, cutting edge software solutions. Hiring Dreams is one of the preeminent hi-tech IT and consulting organization. We brings you the best practices, technologies and business models that can help you stay ahead in a changing economy and marketplace.