Role: Salesforce Change Manager (Spanish & English Speaking)
Start Date: Sept 7th
LOA: 3+ months
Location: Remote with approx. one week p/m onsite in St. Louis
Language: English & Spanish required
Work Schedule: 40 hrs/week, EST mostly – needs approx. 2/3 hour crossover to EU
OVERALL RESPONSIBILITY
Regional Change Experts support markets in deploying the global Growth change playbook, providing guidance, materials, and direction to local teams, while acting as the key link with the Regional Change Expert and the rest of the CXO global teams. They guide Market Change Leads and Champions through change enablement, training, communication, and engagement activities, coaching them to execute and monitoring progress to ensure consistent and effective adoption.
OVERALL RESPONSIBILITY
1. Acts as the key interface between global and regional change teams and the markets ensuring alignment, transparency, feedback loops and timely escalation of issues.
2. Supports Market Change Leads and Champions to adapt and execute the market change plan.
3. Monitors delivery and progress vs. market change plan.
CHANGE STRATEGY & ALIGNMENT
1. Accountable (A) for cascading the global change vision, strategy, methodology and templates across the markets.
2. Accountable (A) for ensuring alignment between global guidance and local market change strategies / realities / ways of working.
MARKET SUPPORT & COACHING
1. Responsible (R) for supporting markets in defining and adapting their local change strategies.
2. Responsible (R) for providing coaching and guidance to market change leads, sharing best practices and lessons learned.
IMPACT & ORGANIZATION ASSESSMENT
1. Accountable (A) for supporting Change Impact Assessments across markets and escalating topics to the global team when required.
2. Responsible (R) to review the local organization structure and assessing change impacts to define or adapt the target Organization Design in partnership with P&O.
TRAINING & ENABLEMENT
1. Accountable (A) for coordinating Train-the-Trainer (TTT) sessions in the market, by leveraging Global Training.
2. Accountable (A) for managing specific TTT sessions on local specificities by leveraging Regional Process Lead if needed for solution and process knowledge.
3. Accountable (A) for ensuring training materials and assets from global are updated and effectively adopted by markets.
4. Responsible (R) to monitor adoption and training effectiveness across markets, ensuring feedback loops to Global Training Lead if needed.
5. Responsible (R) for measuring post-training KPIs, identifying improvement opportunities, and organizing appropriate corrective actions with markets.
COMMUNICATION
1. Accountable (A) for deploying the global communication strategy in the region (with assets).
2. Responsible (R) for working with the market change leads to adapt the global comms plan to the needs of the markets and coordinate the execution of it with the CXO team.
KEY WORK PRODUCTS
1. Regional Change Deployment Plan for Growth aligned to the global EOS change strategy and deployment roadmap.
2. Market Change Strategy Reviews and Coaching Outputs including guidance, best practices, and adoption readiness recommendations.
3. Change Impact Assessments and Market Readouts summarizing key impacts, risks, and mitigation actions across markets.
4. Regional Train-the-Trainer Coordination Plan including session schedules, materials alignment, and delivery tracking.
5. Training Adoption and Effectiveness Reports including post-training KPIs and improvement recommendations.
6. Regional Communication Deployment Toolkit ensuring consistent messaging and execution of global communication campaigns.
7. Market Adoption Monitoring Dashboard tracking progress against change plans, training completion, and engagement metrics.
8. Regional Lessons Learned and Best Practice Repository capturing insights across markets to inform continuous improvement.
KEY COMPETENCIES
· Change management expertise (Prosci, ADKAR, etc.).
· Strong communication, facilitation competencies.
· Stakeholder management.
· Hands-on approach: this role does not have direct reports, so the individual must be comfortable managing communications, change impacts, training, and applying user-centricity personally as well as coaching market teams to perform change activities in accordance with our global playbook.
· Business acumen to connect change to business impact.
· Familiarity with Salesforce and similar platforms.
KEY REQUIREMENTS
· Change management experience in large-scale transformation projects (ideally Prosci certified)
· Hands-on approach: the individual must be comfortable managing communications, change impacts, training, and applying user-centricity personally as well as coaching market teams to perform change activities in accordance with global playbook.
· Strong stakeholder management skills: ability to engage, influence, and align diverse groups across the Americas region and the market deployment teams.
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