This is a senior individual contributor role within a small, collaborative team. You are the primary delivery engine for day-to-day change management work across the program, reporting to the Change Management SME for daily priorities; rolling up to the LTC program Director.
About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:
Role Description
This is a hands-on change management practitioner role. You will drive change management execution across LTCT, running the change network, conducting stakeholder readiness assessments, monitoring and escalating resistance, and tracking adoption. You will also support the creation, management, and tracking of program communications in partnership with the Communications Lead and Change Management SME. In this role, you will:
- Build, activate, and sustain a change champion network end-to-end, including onboarding, operating cadence, feedback loops, and long-term engagement.
- Deploy resistance observation tools through the network to surface emerging patterns and system workarounds early, with recommended responses.
- Design and execute function-level behavioral change strategies that shift how people work, not just awareness campaigns.
- Apply audience segmentation, behavioral nudge strategies, and data-driven approaches to drive measurable adoption across affected employee populations.
- Lead technology and system adoption using appropriate approaches and interventions depending on the technology and stated requirements.
- Track behavioral and adoption indicators at the function level to identify needed engagement, support, and enablement, flagging early signals of adoption risk.
- Design and execute stakeholder readiness assessments in collaboration with the Change Management SME.
- Monitor resistance patterns across the organization; produce resistance reports with trend analysis and escalation flags on a regular cadence.
- Identify resistance findings with recommended mitigations and collaborate with workstream and program leadership to execute.
- Translate change data, resistance patterns, and readiness findings into executive-ready insights that inform leadership decision-making.
- Equip leaders and managers to act as visible, consistent change agents; provide them with the tools, framing, and direct feedback needed to be effective.
- Support KPI data collection across the change management workstream in support of CM SME reporting.
- Support the creation, management, and tracking of program communications in partnership with the CM SME and Communications Lead.
- Maintain awareness of the communications calendar and flag gaps or conflicts to the CM SME and Program Director when needed.
What Success Looks Like
- The change network operates on a consistent, self-sustaining rhythm without requiring CM SME management of day-to-day activities.
- Resistance is surfaced through the network before it becomes an escalation or program delay.
- Behavioral change, not just awareness, is measurable at key program milestones.
- Workarounds are catalogued, understood, and being addressed.
- The CM SME and Program Director receives forward-looking program intelligence from this role.
- Communications are produced on schedule and tracked without requiring the CM SME or Program Director to manage execution.
What You Bring
- 15+ years in organizational change management with direct experience on enterprise-wide transformations.
- Change management certification is a plus, but not required. Experience includes Prosci/ADKAR, CCMP, or equivalent, or has experience across a range of Change Management methodologies and approaches.
- Demonstrated experience independently leading change management and communications activities and campaigns on programs of comparable scale.
- Experience driving transformation messaging, reporting, and supporting technical and organizational change communications.
- Proven ability to design and execute stakeholder readiness assessments and resistance monitoring programs.
- Strong analytical capability: you identify patterns in resistance and adoption data, not just report numbers.
- Peer-level facilitation skills across mid-level and senior leaders who do not report to you.
- Proven ability to operate independently as a senior individual contributor; you execute without waiting to be directed.
- Comfort operating in ambiguity on a program that will evolve over multiple years.
- Experience in a SaaS, software, or technology business model transformation.
Why Join R Systems?- Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
- Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
- Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
- Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
- E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
- Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
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R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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