Aptask Global Workforce (AGW) is seeking a Conversational AI / NLP Specialist for a Remote position with a Leading Technology Firm. This is a long-term contract opportunity. This role is for a Conversational AI & NLP specialist, an autonomous, driven individual contributor that will support delivering internal AI products and services for Global People Operations functions. We are looking for an expert with domain knowledge of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service.
Responsibilities: - Research and share industry best practices and cutting edge approaches to elevating conversational AI beyond traditional HR practices
- Use NLP techniques to transform natural language data that feeds classification algorithms
- Collaborate with engineers and applied research scientists to deliver efficient algorithms and robust systems that scale to support global employees
- Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions
- Develop the technical direction for conversational assistants for the company's People teams, making connection with other areas of the company to develop standards
- Translate high-level business requirements into detailed system-level and functional requirements for technical implementation
- Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
- Contribute to requirements gathering, user stories, estimates, and roadmapping
- When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
- Educate colleagues and stakeholders so the entire team understands key tenets of conversation designs
- Contribute to the development of proof of concepts and/or pilots while working with cross-functional partners
Requirements: - 5+ years of experience solving problems with Conversational AI in an academic or professional setting
- A track record of applying strategy, user-centered approaches and insights to your work
- An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
- A knowledge of design principles, standards and UX best practices
- Ability to think beyond individual design and project requirements to see the bigger picture how your work ties into the larger ecosystem and platform strategy
- Collaborate and build rapport with design, product, data and tech partners in an agile environment
- Hands-on experience with AI solutions (conversational AI / NLP)
- Ability to act as the link between business and engineering teams
- Comfortable with AI architecture and evaluation
Desired skills: - Master's Degree in Computer Science, Computational Linguistics, Engineering, Informatics, or equivalent experience
- Experience delivering detailed copy decks, including edge cases and versioning
- Salesforce experience
- Experience with workforce optimization projects
- Experience leading a pod or project
Pay range: up to $91.89 per hour
Only candidates available and ready to work directly as Aptask Global Workforce (AGW) employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, apply today! Aptask Global Workforce (AGW) ApTask Global Workforce (AGW) is a certified Minority and Veteran workforce solutions company. AGW delivers operational, clinical, lab and professional talent with a strong focus on healthcare and life sciences. The company supports clients with reliable staffing, program expertise and a commitment to quality, speed and consistent delivery.
Benefits of working with ApTask Global Workforce include: - Medical
- Dental
- Vision
- Sick Pay (for applicable states/municipalities)
Our team stays close to the process and is here to guide you every step of the way. To learn more, please visit our website
ApTask Global Workforce is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
