Search Jobs | Dice.com

7 results (2 new)

Group by company

Call Center Systems Analyst

Tharu Technologies

Remote or Norfolk, Virginia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

USD 60-60

Call Center Supervisor

Aasritha infotech Inc

Remote • 3d ago

Easy Apply

Contract

45 - 50

Systems Analyst Advisor

Elevance Health

Norfolk, Virginia • Today

Full-time

USD 96,064.00 - 174,432.00 per year

Systems Analyst III

V-Soft Consulting Group, Inc

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

Rating/Claims System Analyst

Elevance Health

Norfolk, Virginia • Today

Full-time

USD 65,680.00 - 94,415.00 per year

DISTRIBUTED COMPUTER SYSTEMS ANALYST

State of Florida

Remote or Carrabelle, Florida • Today

Full-time

USD 96,235.54 per year

DISTRIBUTED COMPUTER SYSTEMS ANALYST

State of Florida

Remote or Apalachicola, Florida • Today

Full-time

USD 96,235.54 per year

Tharu Technologies

Job Details

Skills

Call Center
Product Management
Interactive Voice Response
Migration
Genesys
Cloud Computing
Amazon Web Services
Artificial Intelligence
Routing
Health Care
Analytical Skill
Communication
Collaboration

Summary

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect

Location: Remote

Job Summary

Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.

Required Skills & Experience

5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations

Hands-on experience with:

Genesys Cloud

Amazon Connect

IVR technologies

Experience with contact center migrations to Genesys Cloud

Experience supporting:

Conversational AI

Chatbots

Virtual assistants

Digital self-service implementations

Familiarity with contact center platforms such as:

Genesys

NICE

Amazon Connect

Understanding of AI-enabled service capabilities including:

Agent assist

Knowledge retrieval

Automation

Intelligent routing

Understanding of healthcare domain

Strong analytical, communication, and collaboration skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91098916
Position Id: OOJ - 1316-317-1788205103
Posted 2 hours ago

Company Info

About Tharu Technologies

Tharu Technologies LLC was formed in 2017 as a Minority & Women-Owned Small Business. We specialize in providing services that include software development, IT consulting, cloud computing solutions, cybersecurity, data analytics. The company has a team of highly skilled IT professionals who work closely with clients to understand their specific needs and develop customized solutions that meet their requirements. Solutions are designed to improve operational efficiency, increase productivity, reduce costs, or enhance the overall customer experience.

Tharu Technologies LLC as a company has a strong focus on innovation, quality, and customer satisfaction with a deep understanding of emerging technologies and industry trends, as well as a willingness to adapt to changing market conditions.