Description
We are looking for a Systems Administrator to support daily IT operations and deliver reliable technical service for teams in Pittsburgh, Pennsylvania. This Long-term Contract position focuses on managing support requests, maintaining secure access across business systems, and helping ensure infrastructure updates are carried out in a controlled and well-documented manner. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience with identity and endpoint administration in a business environment.
Responsibilities:
Oversee the incoming help desk queue, assess the urgency and business impact of each request, and route issues to the appropriate support resource.
Provide timely updates to end users, monitor open issues against service expectations, and follow through to confirm resolution.
Administer user access across business applications, including account setup, changes, removals, and group-based permission management.
Configure and support Single Sign-On connections for enterprise applications using platforms such as Okta, Azure AD, or Google Workspace.
Investigate and resolve authentication, account access, and application login issues across integrated systems.
Prepare and execute infrastructure and system changes by following established change control procedures, including documentation, risk review, and rollback planning.
Coordinate with stakeholders to secure approvals, implement approved updates during scheduled windows, and verify successful completion afterward.
Maintain accurate technical documentation, including support procedures, access configurations, application inventories, and operational runbooks.
Requirements
At least 3 years of experience in systems administration, technical support, or a closely related IT role.
Practical experience with identity management, Single Sign-On, and authentication protocols in a business setting.
Familiarity with ticketing or service management platforms such as Jira Service Management, Zendesk, or ServiceNow.
Strong troubleshooting skills with the ability to diagnose user, system, and access-related issues efficiently.
Clear written and verbal communication skills and the ability to work effectively with both technical teams and end users.
Ability to manage multiple priorities independently while maintaining attention to detail and service quality.
Experience with technologies such as Active Directory, Microsoft Windows Server, Windows 10, Citrix, Dell environments, or Okta is highly valued.
Exposure to scripting tools such as PowerShell, Python, or Bash, and experience in regulated environments, is a plus.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03720-0013514151
- Posted 2 hours ago
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