Requisition No: 886914
Agency: Elder Affairs
Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 65000044
Pay Plan: Career Service
Position Number: 65000044
Salary: $3,546.80 MONTHLY
Posting Closing Date: 11/06/2026
Total Compensation Estimator ToolDEPARTMENT OF ELDER AFFAIRSBUREAU OF INFORMATION TECHNOLOGY*****INTERNAL*****POSITION OVERVIEW AND RESPONSIBILITIES:This position serves as an Enterprise Systems Support technician providing technical support for Department of Elder Affairs' headquarters and field office staff. Limited support, in the form of new account and password reset requests, is provided to Area Agencies on Aging and service providers' staff.
This position is not a teleworking position, and the incumbent is required to report to the DOEA office in the area it serves.
PAY: Salary will be $42,561.60, annually.
DUTIES AND RESPONSIBILITIES:Responsibilities include but are not limited to:
- Receive, prioritize, diagnose, research, document, and resolve service requests for hardware, software, applications, peripherals, and network connectivity for in-office and mobile staff;
- Configure and setup hardware, software, peripherals, network connectivity, and install specialty applications/software (as necessary) for in-office and mobile staff;
- Escalate incidents, when necessary, to maintain service level expectations;
- Develop supportive documentation for future use by other members of the MIS Operations team and Information Technology staff;
- Configure and setup in-office and mobile telephonic devices;
- Provide assistance (as necessary) with the re-location of electronic equipment;
- Provide assistance (as necessary) with tasks related to inventory, surplus, and destruction of electronic equipment;
- Effectively demonstrate commitment to the Enterprise Systems Support team by engaging in open communication, sharing job and task knowledge with team members, taking initiative to help resolve recurring issues, working productively, and maintaining a high quality of work;
- Create value to the agency by providing excellent customer service demonstrated through courteous interaction, decrease in team response time, and decrease in call duration;
- Log, update, and close tickets/changes within the TeamDynamix (ITSM) system;
- Adhere to formal ITIL or internal processes (e.g., Incident, Problem, Change, or Request Fulfillment) built into the new SMS;
- Perform other duties and tasks assigned by the Service Desk Manager
KNOWLEDGE, SKILLS, AND ABILITIES:- Ability to communicate clearly - orally and in writing.
- Ability to work collaboratively and independently.
- Ability to display a professional attitude in all circumstances.
- Ability to learn in a fast-paced environment.
- Knowledge of and ability to use troubleshooting techniques to resolve issues related to electronic computing equipment and various applications/software.
- Ability to pay attention to detail(s).
- Ability to maintain composure in high-stress situations.
- Ability to quickly process and understand direction.
THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:
- State Group Health Insurance Coverage;
- $25,000 Life Insurance Policy (100% paid by employer);
- Dental, vision, and other supplemental insurance options available;
- Annual and Sick Leave benefits,
- 10 paid holidays each year;
- Retirement plan options, including employer contributions (For more information, please click ;
- Flexible Spending Accounts; and
- Tuition waivers to attend State of Florida community colleges, colleges, and universities!
For a more complete list of benefits, click ;/strong>
OUR ORGANIZATION AND MISSION:
The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.
SPECIAL NOTE:
Candidate Profile (application) must be complete in its entirety.
- Include supervisor names and phone numbers of all periods of employment.
- Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
- Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement "See Resume" in place of entering work history.
- Periods of employment should be entered with the most recent/current listed first.
- If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position. Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
- If claiming Veteran's Preference, candidates MUST attach supporting documentation (DD214).
- If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
- All documentation is due by the close of the vacancy announcement.
If you experience problems applying online, please call the People First Service Center at .
BACKGROUND CHECKS:
Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.
APPLICANT INFORMATION:
Applicants should apply on-line via the People First Website ;/strong> by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.
If you have problems applying on-line, call the People First Service Center at 1-. Paper applications will not be accepted by the agency.
The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at , that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."
The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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