DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: System/Data Analyst (Planisware)
Location: REMOTE
Duration: Long Term Contract
W2 Only
The Systems/Data Analyst supports the Global Technical Services GTS team within the Pharma and Lens Care Solutions Business by designing, developing, and maintaining the systems, databases, and reporting tools that drive excellence and informed decision-making. This role is responsible for translating complex business requirements into scalable technical solutions building the infrastructure that enables GTS leadership to monitor performance, manage risk, and execute on strategic priorities. As the primary Planisware system administrator for GTS, this role owns the platform s configuration, governance, and user experience end-to-end. Working across multiple business systems including Planisware, SharePoint, and the Microsoft Office Suite including Power BI and Copilot, the ideal candidate is proactive, highly motivated and brings a blend of analytical rigor, systems thinking, and collaborative energy to an environment where data and technology are central to how the team operates and grows.
Key Activities / Responsibilities
- Serve as the subject matter expert SME for Planisware system - administrator for GTS, owning platform configuration, user access management, system governance, and ongoing enhancements in partnership with IT and global stakeholders
- Design, deploy, and continuously improve GTS systems and data platforms, including SharePoint sites, project tracking tools, and enterprise reporting infrastructure
- Develop, maintain and optimize KPI dashboards Power BI, etc., scorecards, and performance reports to support GTS leadership in monitoring operational health and driving accountability
- Collect, compile, and analyze data from multiple sources; translate findings into actionable insights and recommendations backed by fact-based analysis
- Build and manage systems that power GTS annual planning cycles, milestone tracking, and portfolio-level reporting for upper management
- Analyze business requirements and translate them into technical or functional specifications; identify opportunities to automate and simplify processes throughout the GTS operating model
- Establish and maintain a robust, efficient data archiving and records management system to ensure data integrity and compliance with internal SOPs and regulatory standards
- Leverage Microsoft Power BI, Copilot and AI tools to build self-service reporting solutions and data-driven insights that enhance team efficiency and support strategic executive decision-making
- Partner with cross-functional stakeholders across GTS, R D, Supply Chain, Regulatory Affairs, Quality, and Finance to ensure systems are aligned with business needs and well-adopted
- Communicate data findings and system updates clearly to stakeholders at all levels; influence decisions through compelling, evidence-based storytelling
- Drive continuous improvement initiatives within GTS systems and data processes by identifying gaps, bottlenecks, inefficiencies, and opportunities for enhancement
- Collaborate with IT to troubleshoot system issues, oversee routine updates and ensure seamless data integration across multi-site platforms.
- Author and maintain system documentation i.e. work instructions, training materials for the GTS team.
- Perform other duties and responsibilities as assigned in support of the GTS teams evolving priorities
- Bachelor s degree required; concentration in Information Systems, Data Analytics, Computer Science, Life Sciences, Engineering, or a related field preferred 5 - 8 years of experience in a systems, data, or business analyst role; experience in the pharmaceutical, biotech, or regulated industry including Pharma or Lens Care is a strong advantage
- Proficiency in Microsoft SharePoint site design and administration, Power BI, Microsoft Copilot, and the broader Microsoft Office Suite Advanced Microsoft Excel skills; SQL working knowledge preferred Proven experience developing, maintaining and optimizing dashboards in Power BI
- Hands-on Planisware experience (or other PPM enterprise system) as a system administrator or power user required; prior experience configuring and maintaining the platform in a pharmaceutical or regulated environment strongly preferred
- Excellent analytical skills with strong attention to detail; high precision in data verification; proven ability to interpret data, identify patterns, and make evidence-based recommendations
- Strong project management skills; ability to manage multiple shifting priorities from planning through delivery with demonstrated success in problem-solving
- Strong verbal and written communication and relationship-building skills; demonstrated ability to partner with cross-functional stakeholders and influence at multiple levels of the organization.
- Ability to explain technical concepts to non-technical stakeholders across global time zones. Lean or process improvement mindset; ability to navigate ambiguity and drive clarity in a dynamic, global environment
- Project Management certification (PMP or equivalent) is an asset; experience working in GxP-regulated environments or with 21 CFR Part 11 compliance requirements is a strong differentiator.
