Job Description
The Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment.
Key responsibilities
Perform installation, integration, cabling, hardware swaps, and physical support tasks
Troubleshoot break-fix incidents and restore services as quickly as possible
Support tickets, service requests, and field issues through closure
Validate equipment functionality and document support actions taken
Coordinate with systems, network, automation, and logistics teams during deployments and sustainment
Maintain tools, spares, parts, and support readiness as required
Follow site procedures, escalation paths, and change practices
Provide direct customer-facing support in operational settings
Required qualifications
12+ years of relevant experience with a bachelor's degree
Experience in field engineering, integration support, break-fix, deployment, or technical support roles
Strong hands-on troubleshooting skills across hardware and infrastructure components
Experience with ticket-based workflows and service response expectations
Ability to work onsite and support physically active technical tasks
Strong communication and team coordination skills
Ability to travel up to 50% of the time, as required
Active TS/SCI and ability to maintain access as required by the program
Preferred qualifications
Experience in data center, lab, or secure facility support environments
Experience with imaging, build, rack-and-stack, or cable management activities
Experience supporting shift work, travel, or after-hours response as needed
Familiarity with spare parts control, asset handling, and escalation coordination
Experience supporting government or classified programs
Work environment / program context
This role serves as the execution layer closest to the equipment and the user. The work will focus heavily on deployment and field-based troubleshooting.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10126746
- Position Id: 5a22a382b6686122aeedd8e14c1d1bd0
- Posted 10 hours ago
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