Lead Unified Comms Engineer - Federal Customer

Job Description

Lead Unified Comms Engineer - Federal Customer

(on-site 5 days per week: TS/SCI Required)

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

Administer and support voice, telephony, conferencing, or collaboration platforms

Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration

Support implementation, upgrades, and integration of communications solutions

Maintain documentation, diagrams, operating procedures, and support records

Coordinate with network, systems, and field teams on platform dependencies and changes

Support user issues, service requests, and operational continuity activities

Contribute to testing, validation, and service improvement efforts

Help ensure secure, stable, and supportable communications capabilities

Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions

Required qualifications

Experience supporting unified communications, VoIP, telephony, or collaboration environments

Strong troubleshooting and customer-support skills

Familiarity with endpoint integration, platform administration, and service support processes

Understanding of network and QoS concepts related to voice and collaboration services

Ability to work onsite in a secure environment

Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

Experience with Cisco UC or similar platforms

Experience with video, AV, conferencing, or call-management environments

Familiarity with SIP, secure voice, or enterprise communications architectures

Experience in government or classified environments

Lead experience guiding standards, design choices, or junior engineers

Work environment / program context

This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.