Salary: $64,248.00 - $86,436.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Various Job Types
Remote Employment: Flexible/Hybrid
Job Number: 2026-05876
Department: Dept. of Social and Health Services
Division: FTAA
Opening Date: 07/17/2026
Closing Date: 7/27/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description DSHS FTAA IT Customer Support - Entry Apply to join our team in either our Federal Way, Tumwater, or Spokane, WA locations as an IT Customer Support - Entry supporting the Division of Disability Determination Services (DDDS) within the Finance, Technology, and Analytics Administration (FTAA) and the Division of Information Technology (DIT). In this role, you'll provide tier-1 and tier-2 technical assistance across the federal SSA network, working closely with the DDDS IT Supervisor, IT Manager, and the broader DDDS IT Team.
You'll troubleshoot and resolve technical issues, install and configure workstations and peripherals, support mobile devices, manage user access, ensure printing and wireless connectivity, maintain VPN and State network access, and assist with critical internal and external DDDS applications. Unresolved issues will be documented and escalated appropriately. You will also maintain the DDDS IT document library, ensuring that technical guides, instructions, and policies remain accurate, current, and accessible to staff and IT colleagues.
Note: There are two openings, one permanent and one non-permanent position.
Some of what you'll do:- Diagnose and restore technical issues for PCs, mobile devices, business applications, access control devices, printers, and multifunction devices using remote tools.
- Maintain efficient DDDS systems by applying knowledge of DDDS applications to minimize downtime.
- Provide technical consultation to DDDS operational staff on system functionality and troubleshooting.
- Resolve hardware and software conflicts caused by newly deployed DDDS technology.
- Utilize software tools such as MS Visio, Adobe Acrobat, and MS Active Directory to support IT operations.
- Test systems and applications for errors and provide quality assurance feedback.
- Coordinate statewide outages for mission-critical servers and network devices with internal and external IT partners.
- Manage third-party application accounts and facilitate user access to systems such as Barcode, ORION, AVD, and SAW.
- Support remote access for teleworkers and off-site staff using AVD, VPN, and other secure tools.
- Escalate complex issues to tier-3 specialists according to established procedures.
- Coordinate fixes for critical failures by engaging subject matter experts, notifying stakeholders, and supporting mitigation strategies.
- Monitor and document customer support while maintaining communication with key personnel on system statuses.
- Maintain DDDS computer systems across state and federal networks to ensure staff productivity in determining SSA disability eligibility.
- Develop and update documentation including resource materials, how-to guides, and clear end-user instructions.
- Create and manage user accounts following SSA security policies, least-privilege principles, and state network requirements.
Who should apply:Professionals with an associate's degree in computer information systems (CIS), help desk administration, computer technical support or network administration or related field.
And
One (1) or more years of experience in information technology (IT) related activities such as installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, desktop hardware, or software products.
Or
Three (3) or more years of experience in information technology (IT) related activities such as installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, desktop hardware, or software products.
Apply Today! Simply fill out the application and include your resume and cover letter! That's it!
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact and reference project number 05876.
Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.
E-Verify is a registered trademark of the U.S. Department of Homeland Security" on your website and on printed materials.
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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