Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide reliable day-to-day technical assistance for end users in Westlake Village, California. This Long-term Contract position is ideal for someone who enjoys solving hardware, software, and mobile device issues in a fast-paced environment while delivering a high level of customer service. The role will support a mixed technology landscape and help keep employees productive through responsive troubleshooting, device setup, and access support.

Responsibilities:
Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels.
Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs.
Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment.
Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools.
Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks.
Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed.
Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls.
Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness.

Requirements

1-3 years of hands-on experience in technical support, preferably in a regulated or biotech-related environment.
Working knowledge of Windows and macOS systems, along with experience supporting iPhone, iPad, and Android mobile devices.
Proficiency with Microsoft 365 tools and services, including Office applications, Teams, Outlook, SharePoint Online, Copilot, and the Microsoft 365 admin ecosystem.
Ability to diagnose and resolve remote support issues affecting laptops, mobile devices, and common office hardware peripherals.
Familiarity with service desk workflows, including ticket management, escalation practices, approvals, and access administration.
Basic understanding of cybersecurity best practices, including least-privilege concepts and separation of duties.
Strong communication skills and a customer-focused approach to supporting end users.
Experience with laptop hardware repair is a plus, but not required.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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