Help Desk Analyst II

Description

We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory.

Responsibilities:
Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations.
Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue.
Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information.
Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution.
Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance.
Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting.
Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.

Requirements

Experience supporting end users in a help desk or desktop support environment.
Working knowledge of Microsoft Windows 10 and broader Windows operating systems.
Familiarity with Active Directory administration, including user account and access management.
Ability to perform basic troubleshooting across desktops, servers, and networking components.
Experience handling service desk tickets with strong attention to documentation and follow-up.
Understanding of escalation practices and the ability to prioritize issues based on urgency and impact.
Exposure to Azure support activities and general cloud-based troubleshooting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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