SUMMARY OF RESPONSIBILITIES:
The Senior Client Services Professional (MSP) will Support operations for clients by assisting client managers, staffing partners, and contingent workers in the day-to-day operations of one or more complex MSP/VMS programs. Utilizing the Vendor Management Tool, or 3rd party VMS, this position will maintain an organized process for sourcing and engaging contingent workers, in addition to the upkeep of system integrity and accuracy of our specific program technology. The Sr CSP (MSP) will contribute to the professionalism of by consistently providing a high level of customer service to the client, suppliers, and contingent workers.
DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time to total 100%):
Account Maintenance 90%
Support day-to-day operations for complex MSP programs
Act as liaison between client and suppliers on requirement issues while maintaining the integrity of our Service Level Requirements
Monitor requisition approvals from business group leaders
Ensure job requisitions have adequate candidates and filled in a timely fashion
Screen candidate resumes as needed, for skills match and quality, and short list submissions for manager's review
Coordinate candidate interviews with managers, as needed
Follow up on new contingent worker on-boarding requirements and coordinate with suppliers and client managers as needed
Ensure supplier markups are within their contractual guidelines
Manage weekly timecard approval process and troubleshoot any issues
Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines
Act as the point of contact between Corporate and suppliers for any contractual, accounting or payment inquiries
Act as point of contact for administrative systems issues between client or suppliers and Corporate IT Team
Coordinate and ensure the timely delivery of reports to the client or suppliers
Act as the point of contact between Corporate and suppliers for any contractual, accounting or payment inquiries
Train and mentor other Client Services Professionals and program team members for optimal support
Identify and communicate process improvement opportunities
Promote opportunities for other Companies when possible
Other duties and special projects as assigned
Implementation 10%
Support the implementation team with data collection during the implementation process, and ongoing for client expansions
Coordinate and compile the collection of supplier data and information sheets for supplier set up in the system
Set up new client users, embedded workers, job titles, and other system data elements as needed
Provide user training to Client and staffing partner users as needed
Train Client Services Professionals and operations team members as needed
Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes
Perform project administrative duties as needed
Other duties and special projects as assigned
MARGINAL FUNCTIONS (each function listed indicates % of time):
Management of Contingent Workforce: 0-10%
Other job-related duties as assigned: 10%
REQUIRED QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to learn proprietary technology
Excellent verbal and written communications
Ability to work from home if required
Professional appearance
Able to prioritize multiple tasks without compromising service or quality
Able to work independently with minimal supervision
Excellent organizational skills
Ethical, fair and professional conduct in all candidate, client, and peer interactions
Flexible, accountable and a team player
Accommodate flexible schedule required to meet business needs
Able to work well in a fast-paced environment
SUPERVISION EXERCISED/# OF STAFF:
None
LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook. Ability to quickly learn AgileOne proprietary technology.
SKILLS REQUIREMENTS:
Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
None
WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.
MENTAL DEMANDS (list below indicates % of time):
Problem solving 70%
Working with interruptions 50%
Analytical skills 60%
Creativity 50%
Organization 80%
Communications – written 50%
Communications – verbal 50%
PHYSICAL DEMANDS (list below indicates % of time):
Stand: 10 %
Sit: 90 %
Squat: 0 %
Walk: 10 %
Bend: 0 %
Repetitive Motion: keyboarding 80 %
Climb: 0 %
Twist: 5 %
Operate Equipment: 0 %
Air and other public transportation Business Travel: Less than 5 %
Driving: Less than 10 %
Lifting (lbs): Less than 10 lbs – less than 5% lifting
Percentage of time Low Lifting: Less than 5 %
Percentage of time High Lifting: Less than 5 %
Carrying (lbs): Less than 10 lbs
Percentage of time Carrying: Less than 5 %
