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Senior Product Support Engineer

Eversoft Technologies LLC

Remote • 14d ago

Easy Apply

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Eversoft Technologies LLC

Job Details

Skills

Senior Product Support Engineer
Technical Support Engineer
Wind River
VxWorks
Wind River Linux
Embedded Linux
RTOS
Linux Kernel
BSP
Device Drivers
C
C++
Python
Kubernetes
OpenStack
Docker
Containers
Virtualization
Cloud
TCP/IP
Networking
Root Cause Analysis
RCA
Incident Management
Escalation Management
Customer Support
Embedded Systems
DevOps
CI/CD
WRCP
HVP
Simics.

Summary

Responsibilities

Provide advanced technical support for Wind River products and technologies.
Troubleshoot and resolve complex software and system-level customer issues.
Manage technical incidents, escalations, and defect investigations.
Analyze system logs, diagnostics, configurations, and product interactions.
Reproduce customer issues and environments to identify root causes.
Perform detailed Root Cause Analysis (RCA) across operating systems, hardware, networking, virtualization, and cloud environments.
Develop technical solutions, workarounds, and remediation recommendations.
Collaborate with Product Engineering, Customer Experience, Professional Services, and Support teams.
Provide timely technical updates and serve as a trusted technical advisor to customers.
Create and maintain technical documentation and knowledge base articles.
Mentor junior support engineers and share technical best practices.
Support technical projects, onboarding, knowledge transfer, and continuous improvement initiatives.

Required Skills

Embedded Systems & Operating Systems

VxWorks RTOS
Wind River Linux
Embedded Linux
Linux Kernel concepts
Device Drivers
Board Support Packages (BSP)
RTOS troubleshooting
Experience with ARM, Intel, PowerPC, or RISC-V architectures

Programming & Debugging

Strong C / C++ programming experience
Python
Software debugging and code analysis
Rust is a plus

Cloud, Containers & Virtualization

Kubernetes
Docker / Container technologies
OpenStack
Virtualization technologies
Cloud-native applications
CI/CD and DevOps practices

Networking

TCP/IP
Routing
Multicast
Network diagnostics
Distributed systems troubleshooting

Technical Support

Advanced Technical Support
Customer-facing technical support
Incident Management
Escalation Management
Root Cause Analysis
Defect Tracking
Technical Documentation
Knowledge Management
Customer Communication

Required Qualifications

Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
8–12+ years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
3–5+ years of customer-facing technical support experience.
Proven ability to troubleshoot complex software and system-level issues.
Experience working directly with enterprise customers and technical stakeholders.
Experience collaborating with software engineering and product development organizations.
Strong written and verbal communication skills.

Preferred Qualifications

Experience supporting Wind River products.
Experience with Wind River Cloud Platform (WRCP).
Experience with Helix Virtualization Platform (HVP).
Experience with Wind River Simics.
Experience with Wind River Linux.
Strong OpenStack and Kubernetes deployment experience.
Experience supporting customers in aerospace, defense, telecommunications, industrial, or embedded software environments.
Previous experience as a Premium Support Engineer, Technical Account Engineer, or similar customer-facing technical resource.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91173826
Position Id: 9077370
Posted 14 days ago

Company Info

About Eversoft Technologies LLC

Eversoft Technologies is a company of experience in IT and enterprise software solutions. We are inspired and motivated to deliver successful resources for our clients and fulfill the needs of our consultants who trust us for their Career and jobs. Our specialists located across the globe to help in developing, scaling and maintaining their IT environments.

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Contact the job poster

Sandhya Jilugu

Recruiter @ Eversoft Technologies LLC

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Similar Jobs

product support Engineer

Remote

•

3d ago

Role : Senior Product Support EngineerLocation : RemoteThe Senior Product Support Engineer provides advanced technical support across Wind River technologies and customer environments. This role serves as a technical expert responsible for troubleshooting complex customer issues, performing root cause analysis, handling escalations, reproducing customer environments, and collaborating with engineering teams to drive resolution.You will work with embedded software, operating systems, virtualizati

Easy Apply

Part-time

60 - 65

Eversoft Technologies LLC

Job Details

Skills

Senior Product Support Engineer
Technical Support Engineer
Wind River
VxWorks
Wind River Linux
Embedded Linux
RTOS
Linux Kernel
BSP
Device Drivers
C
C++
Python
Kubernetes
OpenStack
Docker
Containers
Virtualization
Cloud
TCP/IP
Networking
Root Cause Analysis
RCA
Incident Management
Escalation Management
Customer Support
Embedded Systems
DevOps
CI/CD
WRCP
HVP
Simics.

Summary

Responsibilities

Provide advanced technical support for Wind River products and technologies.
Troubleshoot and resolve complex software and system-level customer issues.
Manage technical incidents, escalations, and defect investigations.
Analyze system logs, diagnostics, configurations, and product interactions.
Reproduce customer issues and environments to identify root causes.
Perform detailed Root Cause Analysis (RCA) across operating systems, hardware, networking, virtualization, and cloud environments.
Develop technical solutions, workarounds, and remediation recommendations.
Collaborate with Product Engineering, Customer Experience, Professional Services, and Support teams.
Provide timely technical updates and serve as a trusted technical advisor to customers.
Create and maintain technical documentation and knowledge base articles.
Mentor junior support engineers and share technical best practices.
Support technical projects, onboarding, knowledge transfer, and continuous improvement initiatives.

Required Skills

Embedded Systems & Operating Systems

VxWorks RTOS
Wind River Linux
Embedded Linux
Linux Kernel concepts
Device Drivers
Board Support Packages (BSP)
RTOS troubleshooting
Experience with ARM, Intel, PowerPC, or RISC-V architectures

Programming & Debugging

Strong C / C++ programming experience
Python
Software debugging and code analysis
Rust is a plus

Cloud, Containers & Virtualization

Kubernetes
Docker / Container technologies
OpenStack
Virtualization technologies
Cloud-native applications
CI/CD and DevOps practices

Networking

TCP/IP
Routing
Multicast
Network diagnostics
Distributed systems troubleshooting

Technical Support

Advanced Technical Support
Customer-facing technical support
Incident Management
Escalation Management
Root Cause Analysis
Defect Tracking
Technical Documentation
Knowledge Management
Customer Communication

Required Qualifications

Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
8–12+ years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
3–5+ years of customer-facing technical support experience.
Proven ability to troubleshoot complex software and system-level issues.
Experience working directly with enterprise customers and technical stakeholders.
Experience collaborating with software engineering and product development organizations.
Strong written and verbal communication skills.

Preferred Qualifications

Experience supporting Wind River products.
Experience with Wind River Cloud Platform (WRCP).
Experience with Helix Virtualization Platform (HVP).
Experience with Wind River Simics.
Experience with Wind River Linux.
Strong OpenStack and Kubernetes deployment experience.
Experience supporting customers in aerospace, defense, telecommunications, industrial, or embedded software environments.
Previous experience as a Premium Support Engineer, Technical Account Engineer, or similar customer-facing technical resource.

Dice Id: 91173826
Position Id: 9077370
Posted 14 days ago

Company Info

About Eversoft Technologies LLC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Sandhya Jilugu

Recruiter @ Eversoft Technologies LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

product support Engineer

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•

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Easy Apply

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