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Field Technical Support Manager

Lennox International

Richardson, Texas • Today

Full-time

USD 107,000.00 - 140,700.00 per year

Technical Support Manager

Robert Half

Plano, Texas • Today

Easy Apply

Full-time

USD 90,000.00 - 120,000.00 per year

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Connecticut • Today

Full-time

USD 63,000.00 - 82,000.00 per year

IT Field Services Technician

Brasfield & Gorrie

Dallas, Texas • Today

Full-time

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Georgia • Today

Full-time

Metal Field Services Technician

GoEngineer Inc

Richardson, Texas • Yesterday

Full-time

USD 65,000.00 per year

Field Technician

New Era Technology

Hybrid in Plano, Texas • 8d ago

Easy Apply

Full-time

35 - 40

Field Service Technician

Motion Recruitment Partners, LLC

Remote or Queens, New York • Today

Easy Apply

Contract

Field Service Mechanic

Curry Supply Company

Remote • Today

Full-time

USD 31.00 - 37.00 per hour

Field Service Engineer, TN

Phillips Corporation

Remote or Johnson City, Tennessee • Today

Full-time

USD 65,000.00 - 80,000.00 per year

Field Service Rep

Brains Workgroup, Inc.

Remote • 6d ago

Easy Apply

Full-time

70000 - 90000

Specialist, Field Support Engineering

McKesson Corporation

Remote or Pennsylvania • Today

Full-time

USD 90,000.00 - 110,000.00 per year

Job Details

Skills

Service Level
Sales
Partnership
Process Improvement
Workflow
Leadership
IT Consulting
Presentations
Analytical Skill
Conflict Resolution
Problem Solving
IT Service Management
Microsoft Office
SAP
HVAC
Technical Support
Training
Scheduling
Management
Virtual Routing and Forwarding

Summary

What Drives Success

Lead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.
Own escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.
Work to identify and address key customer needs through field support and sales partnerships.
Define, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team.
Lead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.

What We Are Looking For

Previous people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.
At least five years of related technical consulting experience.
At least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.
Excellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.
A customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.
The ability to prioritize and manage multiple technical requests in a fast-paced environment.
The credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.
Proficiency in Microsoft Office Suite; SAP experience is preferred.
A bachelor's degree is preferred.

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Manager of Field Technical Support will oversee a team of highly skilled technical experts that directly support our customers through technical issues, installations, and training for our commercial product lines. They will also assist in scheduling and managing the commissioning process for our VRF product lines through their team.

The team is dispersed throughout the US and Canada.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL206413
Position Id: 9c213c8c3c1120b54d53be6f240e239f
Posted 3 days ago

Fitment

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Job Details

Skills

Service Level
Sales
Partnership
Process Improvement
Workflow
Leadership
IT Consulting
Presentations
Analytical Skill
Conflict Resolution
Problem Solving
IT Service Management
Microsoft Office
SAP
HVAC
Technical Support
Training
Scheduling
Management
Virtual Routing and Forwarding

Summary

What Drives Success

Lead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.
Own escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.
Work to identify and address key customer needs through field support and sales partnerships.
Define, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team.
Lead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.

What We Are Looking For

Previous people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.
At least five years of related technical consulting experience.
At least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.
Excellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.
A customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.
The ability to prioritize and manage multiple technical requests in a fast-paced environment.
The credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.
Proficiency in Microsoft Office Suite; SAP experience is preferred.
A bachelor's degree is preferred.

Dice Id: RTL206413
Position Id: 9c213c8c3c1120b54d53be6f240e239f
Posted 3 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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