Job#: 3039150 Job Description: Role Responsibilities: Help Desk Phone Analyst provides support in the form of troubleshooting and triaging activities for standard problems encountered by end-users to determine a Resolution and often provides educational training on various systems supported by Originations Servicing Support (OSS). Each Phone Analyst Adheres to Compliance regulations and adheres to Policies and Procedures related to the scenario. If the Phone Analyst is unable to resolve the rel