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Technical Support Analyst

Richmond, VA, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

Depends on Experience

TriosysIT Inc.

Fitment

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Job Details

Skills

ITSM
IT asset management
ITAM Queue
Auditing
Computer Hardware
IMAC
ISO 9000
IT Service Management
Management
Network
SAP BASIS
Servers
Technical Support

Summary

Coordinate the transfer of IT assets between business units with 5 to 7 business days.

Generate, distribute, & review weekly IT asset management reports.
Complete ITSM tickets within 7 - 10 business days.
Monitor the ITSM IT Asset Management queue on a daily basis.
Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
Correctly Managing ITAM Queue
Assist With Asset IMAC and PC Refresh process
Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91162599
Position Id: VA_811013
Posted 6 hours ago

Company Info

About TriosysIT Inc.

At TriosysIT, we provide affordable staffing solutions to all businesses to meet their IT staffing requirements. Our highly-trained and experienced professional staff can help your organization connect with exceptional IT professionals.

We provide various types of employees, including independent contractors, contract-to-hire and permanent placements. TriosysIT's dedicated recruiting department can meet your organization’s needs.

What Makes Us Unique

Our woman-owned minority business is built around three principles: Commitment, Performance and Results. We use these to guide the organization and allow it to provide superior IT project development and staffing services. This includes project managers, technical architects, developers and infrastructure support staff.

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Contact the job poster

Vipul Sharma

Recruiter @ TriosysIT Inc.

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