Technical Support Analyst
TriosysIT Inc.
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Job Details
Skills
- ITSM
- IT asset management
- ITAM Queue
- Auditing
- Computer Hardware
- IMAC
- ISO 9000
- IT Service Management
- Management
- Network
- SAP BASIS
- Servers
- Technical Support
Summary
Coordinate the transfer of IT assets between business units with 5 to 7 business days.
- Generate, distribute, & review weekly IT asset management reports.
- Complete ITSM tickets within 7 - 10 business days.
- Monitor the ITSM IT Asset Management queue on a daily basis.
- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
- Correctly Managing ITAM Queue
- Assist With Asset IMAC and PC Refresh process
- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
- Dice Id: 91162599
- Position Id: VA_811013
- Posted 30+ days ago
Company Info
About TriosysIT Inc.
At TriosysIT, we provide affordable staffing solutions to all businesses to meet their IT staffing requirements. Our highly-trained and experienced professional staff can help your organization connect with exceptional IT professionals.
We provide various types of employees, including independent contractors, contract-to-hire and permanent placements. TriosysIT's dedicated recruiting department can meet your organization’s needs.
What Makes Us Unique
Our woman-owned minority business is built around three principles: Commitment, Performance and Results. We use these to guide the organization and allow it to provide superior IT project development and staffing services. This includes project managers, technical architects, developers and infrastructure support staff.
