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Technical Support Analyst 4

Endurance IT Services

Richmond, Virginia • Today

Full-time

USD 50,000.00 per year

Technical Support Analyst

Caresoft

VIRGINIA STATE UNIVERSITY, Virginia • Today

Easy Apply

Contract, Third Party

Technical Support Analyst

ATG

Remote or Hampton, Virginia • Today

Full-time

Technical Support Analyst

AvePoint, Inc.

Richmond, Virginia • Today

Full-time

Compensation information provided in the description

Technical Support Analyst - HVAC

Daikin Applied

Remote or Minnesota • Today

Full-time

USD 80,400.00 - 136,800.00 per year

Technical Support Analyst (Su-W 10:00a - 8:30p CST)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Su-Th 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst - Bilingual/French (We-Su 11:30a-8p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Agent, Tier 1

ONE, INC.

Remote • Today

Full-time

Application Support Analyst IV

Isoftech Inc

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 22d ago

Easy Apply

Full-time

$35 - $45

Application Support Analyst IV

Pyramid Consulting, Inc.

Remote • 6d ago

Easy Apply

Contract

$60 - $65

Job Details

Skills

Customer Experience
Operational Efficiency
Workflow
Data Entry
Issue Tracking
Help Desk
Application Support
Customer Support
SaaS
Appian
Microsoft
Testing
Customer Service
Conflict Resolution
Problem Solving
Writing
Organizational Skills
Attention To Detail
Technical Support
Documentation
Licensing
Regulatory Compliance
Public Sector
Management
ServiceNow
JIRA
Onboarding
Training
Knowledge Base
Acceptance Testing
Quality Assurance
IT Service Management
Collaboration
Accountability
Customer Relationship Management (CRM)
Sales

Customer Experience
Operational Efficiency
Workflow
Data Entry
Issue Tracking
Help Desk
Application Support
Customer Support
SaaS
Appian
Microsoft
Testing
Customer Service
Conflict Resolution
Problem Solving
Writing
Organizational Skills
Attention To Detail
Technical Support
Documentation
Licensing
Regulatory Compliance
Public Sector
Management
ServiceNow
JIRA
Onboarding
Training
Knowledge Base
Acceptance Testing
Quality Assurance
IT Service Management
Collaboration
Accountability
Customer Relationship Management (CRM)
Sales

Summary

Job Description
We are seeking a customer-focused Technical Support Analyst 4 to support a newly launched digital platform used by charitable organizations throughout the Commonwealth of Virginia. This position plays a critical role in helping users navigate a modern regulatory application system and ensuring a positive customer experience.
The platform is part of a long-term statewide technology modernization initiative designed to improve digital services, streamline regulatory processes, and enhance operational efficiency.
What You'll Do

Serve as the primary point of contact for users seeking assistance with a regulatory case management and licensing application.

Troubleshoot, diagnose, and resolve application-related issues.

Escalate more complex technical issues to appropriate support teams when necessary.

Guide users through system functionality, workflows, application submissions, and data entry processes.

Document incidents, requests, and resolutions within the ticketing system.

Support user onboarding, account access requests, and system orientation.

Create and maintain user support materials, including FAQs, knowledge base articles, and quick-reference guides.

Perform routine quality assurance checks to identify potential issues and ensure proper system functionality.

Collaborate with business analysts, developers, and other stakeholders to communicate recurring issues and recommend improvements.

Assist with application updates, release testing, and user communications related to new features.

Ensure all support activities comply with agency policies, security standards, and regulatory requirements.

Qualifications
Required

8+ years of experience providing customer service in a technical support, help desk, application support, or customer support environment.

8+ years of experience supporting customers or end users of SaaS and/or low-code/no-code platforms such as ServiceNow, Appian, Microsoft Power Platform, or similar applications.

8+ years of experience testing complex systems and validating that business requirements and user needs are met.

Strong customer service, troubleshooting, and problem-solving skills.

8+ years of experience communicating technical concepts in a clear, concise, and user-friendly manner, both verbally and in writing.

8+ years of experience demonstrating strong organizational skills, attention to detail, and the ability to manage multiple requests simultaneously.

8+ years of experience working independently while collaborating effectively with cross-functional teams.

Experience documenting incidents, requests, and resolutions within a ticket management system.

Ability to create user support documentation, knowledge base articles, and training materials.

Desired

5+ years of experience supporting government, regulatory, licensing, compliance-driven, or public-sector applications.

2+ years of experience using ticket management platforms such as ServiceNow, Jira, Freshdesk, or similar systems.

Familiarity with user onboarding, training, and knowledge base development.

Experience supporting application releases, user acceptance testing (UAT), and quality assurance activities.

Experience working in large-scale technology modernization or digital transformation initiatives.

About Us

At Endurance IT Services, we are passionate about delivering innovative technology and security solutions that protect our clients and enable their success. Our team is built on collaboration, accountability, and a shared commitment to excellence.

We foster an inclusive environment where individuals can grow professionally, make a measurable impact, and build lasting client relationships. If you are looking for a sales role where your efforts directly contribute to company growth and customer success, we'd love to connect with you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1623d5
Position Id: 182722ea05b44127516ec0f639760339
Posted 30+ days ago

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Richmond, Virginia

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IT Support Analyst

Maine

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As an IT Support Analyst at The Cianbro Companies, you will help team members in diverse roles in our businesses across the nation stay up and running as you provide technical support with applications, technologies, devices and IT services. In this position you will have the opportunity to work with many types of systems and software, with an opportunity to learn and grow in knowledge and experience as you become familiar with our systems and software and take on more complex challenges. We ar

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Associate Service Desk Technician - Tier I (SCA/10:30AM - 7:00PM ET M-F/)

No location provided

•

Today

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role

Full-time

USD 45,000.00 - 47,500.00 per year