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Technical Support Analyst 4

Summary

We are looking for Technical Support Analyst 4 for our client in Richmond, VA

Job Title: Technical Support Analyst 4

Job Location: Richmond, VA

Job Type: Contract

Job Overview:

Requirement/Must Have:

Strong customer service skills, with the ability to remain patient, clear, and solution-oriented when assisting users of varying technical abilities.
Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.
Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow).
Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance.
Experience supporting government, regulatory, or compliance-driven applications preferred.
Detail-oriented, organized, and capable of managing multiple requests simultaneously.
Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).
Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities:

Serve as the primary point of contact for end users seeking assistance with a regulatory case-management or licensing application built on a low-code platform.
Triage, diagnose, and resolve user-reported issues, escalating to technical teams when needed.
Provide guidance on system functionality, workflows, form completion, and data entry best practices.
Document all requests, incidents, and resolutions in the organization s ticketing system.
Assist with onboarding new users, including account access requests and orientation to system features.
Assist in updating and maintaining user-friendly support materials such as quick-start guides, FAQs, and knowledge-base articles.
Conduct routine quality checks to validate system behavior and identify potential issues proactively.
Collaborate with business analysts and developers to communicate recurring issues and recommend improvements.
Support release cycles by helping test new features, documenting results, and guiding users through changes.
Ensure all support activities align with agency policies, regulatory requirements, and data-security standards.

Skills:

Extensive experience providing customer service skills, preferably in technical support, help desk, or application support environment.
Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance.
Extensive experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., ServiceNow, Appian, Power Platform).
Experience in testing complex systems to determine that business needs are met.
Detail-oriented, organized, and capable of managing multiple requests simultaneously.
Ability to work independently while collaborating effectively with cross-functional teams.
Experience supporting government, regulatory, or compliance-driven applications preferred.
Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: VA_TSUA_0715
Posted 7 hours ago

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Richmond, Virginia

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Today

Technical Support Analyst 4 (Onsite) Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia. Education and Experience Strong customer service skills, with the ability to remain patient, clear, and solution oriented when assisting users of varying technical abilities.Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment.Experienc

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Contract

Depends on Experience

Technical Support Analyst - IN PERSON IVs Required

Richmond, Virginia

•

Today

IN PERSON IVs only! No Exceptions Technical Support Analyst - Regulatory Application ON SITE REQMT: 5 workdays onsite, Monday - Friday *Deadline to submit: By 4 pm EST on Tuesday 7/21 IN PERSON IVs required - NO EXCEPTIONS *Deadline to submit: By 4 pm EST on Tuesday 7/21 ON SITE REQUIREMENT: 5 days onsiteat102 Governor St., Richmond, VA 23219- NO Exceptions! LOCATION REQUIREMENT: Work hours, Monday - Friday, must be onsite at the above location in order to access call center system. PARKING is

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Full-time, Part-time, Contract, Third Party

Technical Support Analyst

Richmond, Virginia

•

Today

Job Duties & Responsibilities Serve as the primary point of contact for end users seeking assistance with a regulatory case management or licensing application built on a low code platform. Triage, diagnose, and resolve user reported issues, escalating to technical teams when needed. Provide guidance on system functionality, workflows, form completion, and data entry best practices. Document all requests, incidents, and resolutions in the organization's ticketing system. Assist with onboarding n

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Contract

$30 - $40

Technical Support Analyst

Richmond, Virginia

•

Today

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services. We offer a competitive benefits package that includes the followi

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Full-time

$40,000 - $60,000

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Technical Support Analyst 4

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Technical Support Analyst 4

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