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Technical Support Specialist
Metalogix
ControlPoint
Content Matrix 3
jquery
.Net
Powershell
HTML

Summary

Title:Technical Support Specialist - Onsite, In person Interview Local to VA Candidates Preferred
Location:Richmond,VA

Length:Long term

Restriction:w2 or c2c

Description:

***Mode of Interview*** ***In Person interview**Long term*** Onsite***

Job Description:

A new online platform called Evoke launched in February for the Office of Charitable and Regulatory Programs, Consumer Protection (CP), to now receive digital applications and renewals from the more than 12,000 charitable organizations that register to solicit funds in the Commonwealth. This is part of an agency-wide initiative, called NexGen Regulatory Platform, to modernize the use of technology to better serve residents of Virginia as well as make government duties more efficient. The Evoke online platform will be rolled out for about 20 programs over the next decade and is being supported by the Office of Information Systems, Administrative and Financial Services.

Responsibilities

Serve as the primary point of contact for end users seeking assistance with a regulatory case-management or licensing application built on a low-code platform
Triage, diagnose, and resolve user-reported issues, escalating to technical teams when needed
Provide guidance on system functionality, workflows, form completion, and data entry best practices
Document all requests, incidents, and resolutions in the organization''s ticketing system
Assist with onboarding new users, including account access requests and orientation to system features
Assist in updating and maintaining user-friendly support materials such as quick-start guides, FAQs, and knowledge-base articles
Conduct routine quality checks to validate system behavior and identify potential issues proactively
Collaborate with business analysts and developers to communicate recurring issues and recommend improvements
Support release cycles by helping test new features, documenting results, and guiding users through changes
Ensure all support activities align with agency policies, regulatory requirements, and data-security standards

Qualifications

Strong customer service skills, with the ability to remain patient, clear, and solution-oriented when assisting users of varying technical abilities
Demonstrated customer service experience, preferably in a technical support, help desk, or application support environment
Experience providing customer or technical support for SaaS or low-code/no-code applications (e.g., Salesforce, Appian, Microsoft Power Platform, ServiceNow)
Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance
Experience supporting government, regulatory, or compliance-driven applications preferred
Detail-oriented, organized, and capable of managing multiple requests simultaneously
Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk)
Ability to work independently while collaborating effectively with cross-functional teams

Skills/Requirements

Bachelor’s degree in IT or related Required field or equivalent experience Required 15 Years
11-15 yrs planning, coordinating, and monitoring project activities Required 11 Years
11-15 yrs leading projects, ensuring they are in compliance with established standards/procedures Required 11 Years
Advanced skills in the creation and maintenance of system documentation, and change management and problem management practices Required 11 Years
Experience in the computing systems environment with demonstrated ability to manage diverse technologies Required 11 Years
Demonstrated ability to lead people, teams, and work efforts, including those with non-IT participation. Required 6 Years
Excellent written and oral communication skills and human relations skills Required 6 Years
Knowledge of SharePoint 2010/2013 and related technologies. Required 6 Years
Knowledge of .Net, Powershell, HTML, XML, C#, CSS, Javascript, and supporting libraries such as jquery, etc. Required 5 Years
Ability to work under pressure Required 4 Years
Experience with Metalogix, ControlPoint, and Content Matrix 3 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: msyca001
Position Id: SMZ - 806925
Posted 4 days ago

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Shaji Gazni

Recruiter @ MSYS Inc.

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Technical Support Specialist - Onsite, In person Interview Local to VA Candidates Preferred

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Summary

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Dice Job Match Score™

Shaji Gazni

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Technical Support Specialist - Onsite, In person Interview Local to VA Candidates Preferred

Job Details

Skills

Summary

Responsibilities

Qualifications

Skills/Requirements

Dice Job Match Score™

Shaji Gazni

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