Technical Support Analyst - Regulatory Platform (In-Person) at VA

Position: Technical Support Analyst - Regulatory Platform (In-Person)
Location: 102 Governor Street, Richmond, VA 23219
Client: Virginia
Duration: 12+ Months

Job Description: Seeking a experienced Technical Support Analyst to serve as the primary contact for end users of a regulatory case-management/low-code licensing platform. You'll triage issues, guide users through system features, and collaborate with cross-functional teams to improve usability and performance. This is an on-site role supporting government-regulatory applications.

On-site, Monday Friday, five days a week in Richmond, VA
Support SaaS/low-code platforms (e.g., Salesforce, Appian, Power Platform) and ticketing systems
Diagnose issues, provide end-user guidance, and document resolutions
Create/maintain user guides, FAQs, and knowledge base content
Collaborate with analysts and developers to test features and implement improvements

Key Skills:

• 8+ years in technical/support roles (customer service orientation in a technical environment)
• Strong communication: translate complex concepts into clear user guidance
• Expertise with SaaS or low-code platforms (Salesforce, Appian, Power Platform, ServiceNow)
• Experience testing complex systems to ensure business needs are met
• Detail-oriented with the ability to manage multiple requests concurrently
• Familiarity with ticketing systems (ServiceNow, Jira, Freshdesk)
• Ability to work independently and with cross-functional teams
• Experience with regulatory or government-facing applications is a plus

Hashtags: #TechnicalSupport #SaaS #LowCode #PowerPlatform #ServiceNow #Appian #Salesforce #RegulatoryTech #Ticketing #CustomerSupport #Hiring #Careers #JobSearch #NowHiring #Recruiting

To Apply: Please send your resume to with the Subject line: "Resume Submission" to grab immediate attention.