Job DescriptionAt Mayo Clinic, we put the needs of the patient first in all that we do. It's a commitment that has propelled our organization into exciting futures. Now, we are building a new Center for Digital Health that aims to produce a state of the art integrated digital system. We want digital healthcare that's more accessible, scalable, and sustainable, and the unparalleled digital experience that we know is possible. The User Experience (UX) Designer analyze, plan and sequence the interactions that a person has with software or application over time. Working with research insights from the Human-centered design process, the UX Designer listens to the needs of our patients and physicians and responds with design that delivers against our key criteria for good design at Mayo Clinic: easy, clear, useful and pleasing. Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures and Information Architecture in order to optimize the User Experience of our digital properties. In partnership with Product and Engineering team, shape products that advocate for user needs, delivers on business requirements, and contributes to a best-in-class seamless user experience throughout product discovery and development. Designs for browsers, responsive web, native apps, smart watches, kiosks, web-connected health monitoring devices and other consumer and health interfaces and systems. Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications. Evaluates designs according to project specific and enterprise standard metrics. Understands and designs to meet WCAG 2.0 AA Accessibility Standard. Collaborates with the Experience Design team to maintain, grow, implement and refine Mayo Clinic's Digital Design Language. Facilitate Design Workshops and synthesizes divergent ideas into a cohesive Design Proposals. Provides oversight of vendors that assist with Experience Design scope of work.
QualificationsHigh School Diploma/GED required and 7 years of experience.
Understanding of the Human Centered Design (HCD) process. Working knowledge of current User Experience methods. Excellent visual communication skills, and refined ability to clarify complex problems. Excellent interpersonal and communication skills, including confident presentation skills. Excellent ability to design on behalf of people with serious and complex medical conditions. Self-motivated and excellent organizational skills to lead critical projects. Keeps up with Design industry knowledge and brings to bear on operations. Brings innovation in process or methods to the Experience Design section. Mentors Experience Designers in their work. Demonstrates knowledge of the ethics and professionalism in Design. Good understanding of the security / sensitivity around patient medical data. Experience working with Accessibility concerns for Digital products. End-to-end knowledge of all stages of User Experience Design (Sketching, Prototyping, Iteration, Refinement and Evaluation). Perspective on accessibility and how to infuse accessibility in all facets of the product development process. Understands the working methods of colleagues in Experience Design such as Researchers and Front End Engineers. Can communicate clearly to a project or executive team. Demonstrated use of an iterative design cycle method to refine products. Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.). Experience working in Scrum Agile methodology to define User Stories as part of sprint planning. We practice Human-Centered Design (HCD) and product development at Mayo Clinic, which aligns with our core organizational value that "the needs of the patient come first."
About UsWhy Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights - Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
About the TeamJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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