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Help Desk Technician

Planet Depos

Rockville, Maryland • Today

Full-time

USD 24.04 - 27.00 per hour

IT Helpdesk Technician II Service Center

Chenega MIOS

Washington, District of Columbia • Today

Full-time

USD 26.44 per hour

Help Desk Technician

Chenega MIOS

Alexandria, Virginia • Today

Full-time

USD 32.47 - 40.87 per hour

CLEARED Help Desk Technician (Tier 3)

Mindbank Consulting Group

Arlington, Virginia • 4d ago

Easy Apply

Contract

85000 - 90000

Senior Help Desk Technician / Tier 3

Mindbank Consulting Group

Arlington, Virginia • 3d ago

Easy Apply

Contract

85,000 - 95,000

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Zillion Technologies

Hybrid in Vienna, Virginia • 16d ago

Easy Apply

Contract

SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Tier 1 Help Desk Technician

Iron Bow Technologies

Washington, District of Columbia • Today

Full-time

USD 16.00 - 19.50 per hour

Help Desk Technician - Tier 3

Solvere One

Sterling, Virginia • Today

Full-time

USD 70,000.00 - 90,000.00 per year

Help Desk Technician - Tier 2 (MSP)

Solvere One

Sterling, Virginia • Today

Full-time

USD 60,000.00 - 75,000.00 per year

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 26.44 - 35.78 per hour

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 28.60 - 38.70 per hour

Help Desk Technician Tier III - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 30.65 - 41.47 per hour

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 30.44 - 41.18 per hour

Defense Travel System Help Desk Technician II

Essnova Solutions

Washington, District of Columbia • Today

Full-time

Help Desk Technician - TS/SCI W/ Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 33.52 - 45.34 per hour

Help Desk Specialist

CSZNet, Inc

Washington, District of Columbia • 11d ago

Easy Apply

Contract

Depends on Experience

Helpdesk Specialist

ICT Mondial Inc

Washington, District of Columbia • Today

Easy Apply

Full-time

49000

AMS Administrator/Systems & IT Technician

The International City/County Management Association

Hybrid in Washington, District of Columbia • 14d ago

Full-time

80000 - 98062

Help Desk Specialist

JCS Solutions LLC

Arlington, Virginia • Today

Full-time

USD 55,000.00 - 74,000.00 per year

Helpdesk Specialist

SMS Data Products Group

Fort Belvoir, Virginia • Today

Full-time

USD 58,000.00 - 66,000.00 per year

Help Desk Specialist

Koniag, Inc.

Arlington, Virginia • Today

Full-time

USD 24.00 - 32.00 per hour

Certified Pharmacy Technician

Diversified Systems, Inc.

Remote • 3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Help Desk Specialist

Indigo IT , LLC

Washington, District of Columbia • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Help Desk Specialist

TechFlow, Inc.

Arlington, Virginia • Today

Full-time

USD 45,000.00 - 50,000.00 per year

Helpdesk

General Dynamics

Manassas, Virginia • Today

Full-time

USD 70,550.00 - 95,450.00 per year

Service Desk Technician (Day Shift)

Decisionpoint Corporation

Arlington, Virginia • Today

Full-time

USD 19.00 - 24.00 per hour

Entry Level Hardware Engineer

Cornerstone Defense

Herndon, Virginia • Today

Full-time

USD 80,000.00 - 140,000.00 per year

Help Desk Specialist

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 17.00 per hour

Job Details

Skills

Remote Access
Telephony
Onboarding
Training
Inventory
Printers
Testing
Cyber Security
Multi-factor Authentication
Mobile Device Management
Master Data Management
SLA
KPI
Wireless Communication
Routers
Satellite
Pure Data
DMV
Preventive Maintenance
Performance Management
Project Management
Help Desk
Life Insurance
Information Technology
Technical Support
Computer Hardware
Mobile Devices
Attention To Detail
Communication
Organized
Supervision
Active Directory
Group Policy
NTFS
Cloud Computing
Management
Identity Management
Microsoft Office

Remote Access
Telephony
Onboarding
Training
Inventory
Printers
Testing
Cyber Security
Multi-factor Authentication
Mobile Device Management
Master Data Management
SLA
KPI
Wireless Communication
Routers
Satellite
Pure Data
DMV
Preventive Maintenance
Performance Management
Project Management
Help Desk
Life Insurance
Information Technology
Technical Support
Computer Hardware
Mobile Devices
Attention To Detail
Communication
Organized
Supervision
Active Directory
Group Policy
NTFS
Cloud Computing
Management
Identity Management
Microsoft Office

Summary

Description:
The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.

HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

Provide phone and helpdesk support for local and off-site employees.
Diagnose system errors and other issues.
Follow-up with employees to ensure issues are resolved.
Assist with the onboarding and training of new employees.
Set up new employee accounts and delete terminated employee accounts.
Manage helpdesk tickets in a timely manner.
Utilize ticket tracking system to document all support incidents.
Assist with maintaining inventory of hardware, software and support assets.
Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
Support software applications, including troubleshooting programs, testing, and applying new software releases.
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
Meet SLA's, KPI's and Metrics as defined.
Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
Possible additional travel may be required to satellite PD offices in the DMV area.
Possible after-hours/weekend work.
Ability to lift up to 50lbs
Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD

HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday

HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour

BENEFITS:

Medical
Dental
Vision
Health Savings Account
Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)
Maternity Leave

Requirements:
Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

Compensation details: 24.04-27 Hourly Wage

PIf5cbf518fe9f-7

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: f5cbf518fe9f-30632-40549707
Posted 1 day ago

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Helpdesk Support Specialist

Washington, District of Columbia

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IT Analyst

Washington, District of Columbia

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Job Details

Skills

Remote Access
Telephony
Onboarding
Training
Inventory
Printers
Testing
Cyber Security
Multi-factor Authentication
Mobile Device Management
Master Data Management
SLA
KPI
Wireless Communication
Routers
Satellite
Pure Data
DMV
Preventive Maintenance
Performance Management
Project Management
Help Desk
Life Insurance
Information Technology
Technical Support
Computer Hardware
Mobile Devices
Attention To Detail
Communication
Organized
Supervision
Active Directory
Group Policy
NTFS
Cloud Computing
Management
Identity Management
Microsoft Office

Remote Access
Telephony
Onboarding
Training
Inventory
Printers
Testing
Cyber Security
Multi-factor Authentication
Mobile Device Management
Master Data Management
SLA
KPI
Wireless Communication
Routers
Satellite
Pure Data
DMV
Preventive Maintenance
Performance Management
Project Management
Help Desk
Life Insurance
Information Technology
Technical Support
Computer Hardware
Mobile Devices
Attention To Detail
Communication
Organized
Supervision
Active Directory
Group Policy
NTFS
Cloud Computing
Management
Identity Management
Microsoft Office

Summary

Provide phone and helpdesk support for local and off-site employees.
Diagnose system errors and other issues.
Follow-up with employees to ensure issues are resolved.
Assist with the onboarding and training of new employees.
Set up new employee accounts and delete terminated employee accounts.
Manage helpdesk tickets in a timely manner.
Utilize ticket tracking system to document all support incidents.
Assist with maintaining inventory of hardware, software and support assets.
Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
Support software applications, including troubleshooting programs, testing, and applying new software releases.
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
Meet SLA's, KPI's and Metrics as defined.
Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
Possible additional travel may be required to satellite PD offices in the DMV area.
Possible after-hours/weekend work.
Ability to lift up to 50lbs
Perform other duties as assigned.

Medical
Dental
Vision
Health Savings Account
Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)
Maternity Leave

Dice Id: jobtfeed
Position Id: f5cbf518fe9f-30632-40549707
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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