Manager Application Engineering Sheet Metal, Division Production Software
SummaryThe Manager, Application Engineering - Sheet Metal (RADAN) leads customer-facing application engineering and the day-to-day operations of Technical Support and Post Processor Integration for the sheet metal portfolio. The role translates business priorities into team objectives and oversees pre-sales technical engagement, support delivery, resource planning, software training and implementation, and integration projects.
This manager serves as both a people leader and technical expert, partnering with Sales, Product Management, Engineering, Quality Assurance, customers, partners, and delivery teams to support successful adoption of production software. The role provides technical leadership for RADAN, RADBEND, RADM-AX, RADTUBE, RADAN Bending, and RADQUOTE solutions while driving customer satisfaction, team development, process improvement, and effective use of technical resources.
Job ResponsibilitiesPeople Leadership and Team Development
- Lead, coach, and develop Technical Support, Post Processor Integration, and Application Engineering professionals; set objectives, allocate resources, assess performance, and build technical capability across the team.
- Lead performance-management activities, including PTO approvals, performance reviews, development planning, and compensation recommendations.
- Mentor team members through coaching, training, and knowledge sharing, while fostering accountability, transparency, adaptability, and cross-functional collaboration.
- Monitor team workload, project commitments, support demand, and operational performance; balance resources, make timely evidence-based decisions, and escalate material risks.
Customer Support and Service Delivery
- Supervise and coordinate the daily activities of Technical Support and Post Processor Integration teams.
- Manage support queue operations to promote timely resolution of customer issues and consistent service delivery.
- Provide technical expertise and advanced troubleshooting assistance for supported product lines.
- Conduct customer follow-up and escalation activities, and identify, prioritize, and escalate critical customer issues when necessary.
- Schedule and coordinate software training, implementation, integration, and related customer activities.
- Drive consistency and continuous improvement across support, training, implementation, and integration processes.
Application Engineering and Sales Support
- Oversee pre-sales application engineering, including customer discovery, technical presentations, demonstrations, feasibility studies, and proof-of-concept activities.
- Work with Sales to qualify technical requirements, identify risks, and communicate the business value and practical limitations of proposed solutions.
- Guide solution recommendations for sheet metal workflows, including CAD/CAM programming, nesting, cutting, punching, bending, automation, and production optimization, as applicable to the portfolio.
- Coordinate complex customer evaluations, implementation planning, and technical handoffs with delivery and support teams.
- Establish repeatable demonstration practices, technical enablement materials, training, documentation, and quality standards for application engineering.
Integration, Product, and Process Improvement
- Perform and oversee post processor modifications, configuration, customization, and integration projects.
- Partner with Product Management, Engineering, and Quality Assurance to communicate customer requirements, review software releases, provide product feedback, and identify improvement opportunities.
- Gather and communicate customer feedback to improve products, services, and the overall customer experience.
- Develop, maintain, and improve departmental procedures, technical documentation, team metrics, and best practices.
- Collaborate with internal teams, managers, global partners, distributors, and customers to achieve successful outcomes.
- Perform additional duties and special projects as assigned.
QualificationsRequired Education and Experience
- High school diploma or GED required; a bachelor's degree in mechanical engineering, manufacturing engineering, industrial engineering, or a related field is preferred, or equivalent practical experience.
- 8+ years of relevant experience in application engineering, technical support, manufacturing software, sheet metal fabrication, or a closely related technical discipline.
- Experience leading or supervising technical professionals, including coaching, prioritization, team development, and performance management.
- Experience in a customer-facing technical role involving support, application engineering, software implementation, training, integration, demonstrations, or feasibility evaluations.
Required Technical and Professional Skills
- Strong understanding of sheet metal manufacturing processes and the application of CAD/CAM or production software to customer workflows.
- Advanced troubleshooting, analytical, and problem-solving capabilities, including the ability to diagnose application challenges, assess trade-offs, and coordinate cross-functional solutions.
- Experience with software implementation, integration, and post processor configuration or customization.
- Strong leadership, customer service, and relationship-management skills.
- Strong written and verbal communication skills, including the ability to present complex technical solutions and conduct customer discovery.
- Ability to prioritize competing work effectively in a fast-paced, remote environment.
- Strong organizational and time-management skills, proficiency with Microsoft Office applications, and the ability to work independently and collaboratively across functional teams.
Preferred and Advantageous Experience
- Strong knowledge of RADAN and associated product offerings, or experience with comparable sheet metal CAD/CAM solutions.
- Experience with sheet metal nesting, laser or plasma cutting, punching, press brakes, automation, or connected production workflows.
- Experience leading technical support, application engineering, or professional service organizations.
- Experience managing software implementation, training, and integration projects.
- Experience developing technical enablement materials, team metrics, standardized pre-sales practices, or operational processes.
- Experience with process improvement, operational efficiency, customer success, service delivery management, global teams, partners, or distributors.
Work Environment
This is a remote, United States-based position requiring regular virtual collaboration and customer engagement. Travel to customer sites, industry events, or company locations may be required based on business needs. Work is primarily computer-based, with occasional visits to active manufacturing environments where applicable site safety requirements must be followed. Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.
