Senior Technical Analyst

Research Infrastructure Product Line, Data Movement and Storage Product Team – Senior Technical Analyst (US based)The Senior Technical Analyst will be responsible for supporting configuration, build, validation, & release activities for the successful release of a global enterprise Agilent OpenLAB CDS 2.x platform (OL:CDS), supporting and managing lab deployment resources in Agilent Instrument Controllers (AIC) builds, deployments, & troubleshooting efforts, and oversight of post-release operational/support activities.
Core responsibilities include:
Assist technical lead with OL:CDS platform architecture design.
Request and configure AWS cloud resources for OL:CDS platform architecture and business work flow requirements.
Manage daily/weekly activities of the OL:CDS deployment resources.
Primary point of contact and technical support for the OL:CDS deployment resources (Acronis PC image build and use for AIC PCs, AIC deployment troubleshooting, and instrument connection troubleshooting)Coordination of activities with project core team to ensure AIC’s are deployable according to lab migration plan. Responsible for authoring/execution of all requirement test scripts and SDLC documentation is completed.
Interact with project core and extended teams, attending meetings as necessary.
Required skills/experience:
Direct experience with Microsoft & AWS products, services, infrastructure.
5+ years of experience configuring and supporting Agilent OpenLAB CDS 2.x platforms, including troubleshooting instrument & software connection issues.
Strong understanding of supporting chromatography data systems with 400+ users and instruments in a pharmaceutical R&D space (GxP & non-GxP)Demonstrated supervisory experience of small teams.
Proven experience with upgrading chromatography data systems in a regulated environment.
Experience developing IQ/OQ test cases and supporting testers through UAT.
Excellent written and verbal communication skills — able to explain technical configuration decisions to both technical and non-technical audiences.
Ability to travel to Rahway and/or West Point, as necessary, for on-site efforts.
Proven success producing IQ/OQ documentation and training materials, conducting 1:1 and group training sessions.
Previous experience using Confluence, JIRA, Xray/Vera, and ServiceNow are a plus.