Job#: 3057701 Job Description: Job Title: Executive Briefing Program SpecialistLocation: Santa Clara, CA; Hopkinton, MA; Round Rock, TXContract Duration: 3+ MonthsNote: We are not able to consider C2C or third-party submissionsRole Overview
We are seeking a Technical Briefing & Customer Experience Consultant to support our enterprise technology organization's Executive Briefing Program. This unique hybrid role combines customer-facing consulting and facilitation with hands-on technical operations. The ideal candidate will collaborate with account teams to develop tailored customer briefing experiences while supporting the underlying technology behind demonstrations, hands-on labs, and executive engagements.
Key Responsibilities
- Partner with account teams to understand customer challenges, business objectives, technical priorities, and desired outcomes.
- Develop customized briefing agendas that align relevant solutions, demonstrations, and thought leadership with customer needs.
- Conduct pre-briefing discovery and research to help shape content and identify relevant technical demonstrations.
- Facilitate and moderate customer briefing sessions, ensuring conversations remain productive, engaging, and aligned with objectives.
- Prepare post-briefing summaries, action items, and recommendations that support follow-up activities and sales opportunities.
- Support and maintain technical environments used for customer briefings, technology events, demonstrations, and hands-on labs.
- Work with advanced computing environments, including high-performance GPU platforms, workstation systems, and demonstration labs.
- Lead technical setup, testing, deployment, troubleshooting, and teardown for customer engagements.
- Serve as a primary onsite technical resource, quickly diagnosing and resolving hardware, software, networking, and presentation technology issues.
- Manage hardware inventory, asset tracking, technical documentation, and system lifecycle activities.
Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, Marketing, or a related field, or equivalent practical experience.
Experience: Two to four plus years of experience in technical operations, IT support, lab management, systems support, or a related technical role, combined with one to two plus years of experience in a customer-facing consulting, briefing, or technical engagement role.
Technical Skills: Strong troubleshooting skills across hardware, software, networking, and presentation technologies, with hands-on experience in workstation, server, GPU, and AI computing environments. Proficiency with Windows and Linux operating systems, as well as Microsoft 365 applications, is required.
Preferred Qualifications
- Experience with advanced GPU technologies, AI platforms, and enterprise demonstration environments.
- Previous experience supporting an Executive Briefing Center, Customer Experience Center, or executive-level technology engagements.
- Familiarity with enterprise infrastructure, compute, storage, networking, and AI solutions.
- Understanding of artificial intelligence, generative AI, and emerging enterprise technology trends.
- Familiarity with CRM, event management, or briefing management platforms.
- Understanding of consultative selling methodologies and the role customer briefings play within the sales cycle.
Work Environment
This position requires a presence on-site, Monday through Friday, from 8:00 AM to 5:00 PM. Candidates must be comfortable working in a dynamic, high-visibility environment and interacting directly with customer stakeholders and executive-level guests.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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