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Desktop Support Technician III

Milestone Technologies, Inc.

Santa Rosa, California • 6d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician I

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Easy Apply

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Desktop Support Technician II (Virtual Service Tech)

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Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

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Desktop Services Technician I

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$27 - $27 hourly

IT Support Technician (Part-Time, REMOTE)

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Software Developer III

Robert Half

Remote or Bloomfield, Connecticut • Today

Easy Apply

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Field Service Technician

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Remote or Phoenix, Arizona • Today

Easy Apply

Contract

IT Support Specialist II - 073QE

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Remote or San Diego, California • Today

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USD 29.00 - 49.00 per hour

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Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Jacksonville, Florida • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Dallas, Texas • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Senior Technician, IT Infrastructure

tax.com

Remote or Hybrid in London, England • 2d ago

Full-time

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Charlotte, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Milestone Technologies, Inc.

Job Details

Skills

Active Directory
PowerShell

Summary

Desktop Support Technician III
6 Month Contract-for-hire [W2 Only]
Onsite in Camarillo, CA [93012]
Pay up to $38/hr.

The ideal candidate has an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field (or an equivalent combination of education and work experience), along with a CompTIA A+ certification or equivalent credential.

Responsibilities:

Provides onsite Service Desk and end user support for endpoint systems such as Windows 10/11 laptops and desktops, printers, label printers, monitors, and Office 365. Supports users over the phone, in person, or via online chat to understand, document, and efficiently troubleshoot technical issues and respond to Service Desk incidents and service requests in a timely manner. Installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty or broken IT equipment.
Coordinates with other IT teams and third-party vendors to troubleshoot complex issues, support incident resolution, and ensure timely escalation when additional expertise is required.
Maintains IT inventory including asset tracking, logging, and deployment of machines. Assists with identifying IT supplies and hardware requirements including phones, desktops, laptops, printers, and related equipment.
Performs projects such as imaging, configuration, and deployment of computers, as well as refresh activities for existing systems including data backup, system upgrades, and installation of new software or hardware.
Provides technical guidance and troubleshooting support to L1 and L2 Service Desk team members and acts as an escalation point for technical issues requiring advanced expertise.
Assists with the management of Endpoint Detection and Response EDR and other IT security related issues within the scope of IT Services & Support.
Documents technical support procedures and maintains customer records. Creates documentation and technical artifacts as required in support of the technical environment, assigned projects, policies, and procedures.

Qualifications:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networks or a related field, or equivalent education and work experience required
Minimum of four (4) years of experience with a focus with Windows 10/11, computer repair, imaging, deployment preferred in a LAN/WAN environment
Minimum of four (4) years of experience working with Office 365 and Azure/Entra ID environments
CompTIA A+ or equivalent certification required
CompTIA Network+ and/or Security+ certifications a plus
Solid working knowledge of Active Directory
Working knowledge of Intune and Windows Autopilot endpoint configuration, deployment, and device management preferred.
Working knowledge of endpoint security tools such as Microsoft Defender for Endpoint or other EDR platforms preferred
Ability to execute and troubleshoot basic PowerShell scripts for administrative and troubleshooting tasks
Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

Skills/Abilities:

Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects
Ability to speak and write clearly and accurately
Attention to detail and accuracy
Effective listening skills
Multi-tasking capabilities
Must have in-depth analytical and problem-solving skills.
Must be able to use discretion and independent judgement

The estimated pay range for this position is USD $30.00/Hr. - USD $38.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 893947
Posted 30+ days ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Fitment

Dice Job Match Score™

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Contact the job poster

Liz Walker

Recruiter @ Milestone Technologies, Inc.

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Milestone Technologies, Inc.

Job Details

Skills

Active Directory
PowerShell

Summary

Provides onsite Service Desk and end user support for endpoint systems such as Windows 10/11 laptops and desktops, printers, label printers, monitors, and Office 365. Supports users over the phone, in person, or via online chat to understand, document, and efficiently troubleshoot technical issues and respond to Service Desk incidents and service requests in a timely manner. Installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty or broken IT equipment.
Coordinates with other IT teams and third-party vendors to troubleshoot complex issues, support incident resolution, and ensure timely escalation when additional expertise is required.
Maintains IT inventory including asset tracking, logging, and deployment of machines. Assists with identifying IT supplies and hardware requirements including phones, desktops, laptops, printers, and related equipment.
Performs projects such as imaging, configuration, and deployment of computers, as well as refresh activities for existing systems including data backup, system upgrades, and installation of new software or hardware.
Provides technical guidance and troubleshooting support to L1 and L2 Service Desk team members and acts as an escalation point for technical issues requiring advanced expertise.
Assists with the management of Endpoint Detection and Response EDR and other IT security related issues within the scope of IT Services & Support.
Documents technical support procedures and maintains customer records. Creates documentation and technical artifacts as required in support of the technical environment, assigned projects, policies, and procedures.

Qualifications:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Networks or a related field, or equivalent education and work experience required
Minimum of four (4) years of experience with a focus with Windows 10/11, computer repair, imaging, deployment preferred in a LAN/WAN environment
Minimum of four (4) years of experience working with Office 365 and Azure/Entra ID environments
CompTIA A+ or equivalent certification required
CompTIA Network+ and/or Security+ certifications a plus
Solid working knowledge of Active Directory
Working knowledge of Intune and Windows Autopilot endpoint configuration, deployment, and device management preferred.
Working knowledge of endpoint security tools such as Microsoft Defender for Endpoint or other EDR platforms preferred
Ability to execute and troubleshoot basic PowerShell scripts for administrative and troubleshooting tasks
Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

Skills/Abilities:

Comfortable with interacting and working with all levels of customers, both internal and external; good interpersonal skills, team motivation and outgoing personality
Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects
Ability to speak and write clearly and accurately
Attention to detail and accuracy
Effective listening skills
Multi-tasking capabilities
Must have in-depth analytical and problem-solving skills.
Must be able to use discretion and independent judgement

Dice Id: smci
Position Id: 893947
Posted 30+ days ago

Company Info

About Milestone Technologies, Inc.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Liz Walker

Recruiter @ Milestone Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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