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Remote Helpdesk Support Technician (Active Directory)

Remote in Dallas, TX, US • Posted 30+ days ago • Updated 7 hours ago

Full Time

On-site

USD $50,000.00 - 55,000.00 per year

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Help Desk
Active Directory
Preventive Maintenance
Performance Management
Project Management
FOCUS
Customer Relationship Management (CRM)
Issue Tracking
Computer Hardware
Video
Laptop
Switches
Routers
Firewall
IT Service Management
Customer Service
Technical Support

Summary

*This is a remote position* *Shift: Monday-Friday 8am-5pm EST, Monday-Friday 2pm-11pm EST, Monday- Friday 1pm -10pm EST Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to: - Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system - Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.) - Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles About Our Company: Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team! #LI-DNI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a04f3
Position Id: 1c5afde789ed4aaf045072ac7ba1e92a
Posted 30+ days ago

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