PRINCIPAL CLOUD ARCHITECT – AWS CONTACT CENTER MODERNIZATION
Location: Sacramento, CA (100% Onsite) - 5 days
Experience: 10+ years in IT architecture, including 5+ years in AWS/cloud architecture.
Must skill: AWS Connect/ Amazon Connect
Key Responsibilities:
* Lead the architecture and technical design of AWS-based contact center modernization solutions.
* Design scalable, secure, highly available Amazon Connect and Agent Workspace environments.
* Define cloud integration patterns, architectural standards, and technical roadmaps.
* Oversee AWS infrastructure, deployment automation, and CI/CD processes.
* Coordinate with development, security, infrastructure, and operations teams.
* Support architecture assessments, migration planning, implementation, and production readiness.
* Provide technical leadership, documentation, and architectural governance.
Required Skills:
* AWS architecture and enterprise cloud modernization.
* Amazon Connect and Amazon Connect Agent Workspace.
* AWS cloud services, integration architecture, and security best practices.
* GitHub, CI/CD, DevSecOps, and deployment automation.
* Experience leading complex enterprise transformation initiatives.
