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Technical Support Engineer

Astute Solutions LLC

Sacramento, California • 7d ago

Easy Apply

Contract

Depends on Experience

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Dentsply Sirona

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Astute Solutions LLC

Job Details

Skills

Apple Business Manager
enterprise Microsoft 365 technologies and services
including Microsoft Teams
Intune
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Bookings
and Microsoft Defender for Endpoint and Applications
NinjaOne for enterprise endpoint management
remote monitoring and management (RMM)
patch management
automation support
system performance monitoring
endpoint troubleshooting
and operational maintenance activities within enterprise IT environments
enterprise service management (ITSM) and ticketing platforms
preferably Jira. Experience must include incident management
escalation management
workflow coordination
ticket prioritization
operational reporting
service management processes
and enterprise operational support activities
enterprise networking and infrastructure technologies
including TCP/IP
VPNs
firewalls
network architecture
network security
switching technologies
connectivity troubleshooting
scripting languages or automation tools
including Python
Bash
PowerShell
or equivalent technologies
to support automation
operational efficiency
system integration
reporting

Apple Business Manager
enterprise Microsoft 365 technologies and services
including Microsoft Teams
Intune
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Bookings
and Microsoft Defender for Endpoint and Applications
NinjaOne for enterprise endpoint management
remote monitoring and management (RMM)
patch management
automation support
system performance monitoring
endpoint troubleshooting
and operational maintenance activities within enterprise IT environments
enterprise service management (ITSM) and ticketing platforms
preferably Jira. Experience must include incident management
escalation management
workflow coordination
ticket prioritization
operational reporting
service management processes
and enterprise operational support activities
enterprise networking and infrastructure technologies
including TCP/IP
VPNs
firewalls
network architecture
network security
switching technologies
connectivity troubleshooting
scripting languages or automation tools
including Python
Bash
PowerShell
or equivalent technologies
to support automation
operational efficiency
system integration
reporting

Summary

1. Experience providing advanced enterprise operational support services, including enterprise tier 2 and tier 3 support for complex infrastructure, cloud, cybersecurity, endpoint management, and enterprise technology environments.

2. Experience administering and supporting Apple Business Manager, enterprise Microsoft 365 technologies and services, including Microsoft Teams, Intune, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Bookings, and Microsoft Defender for Endpoint and Applications. Experience must include enterprise administration, configuration management, endpoint management, user licensing, security and compliance support, troubleshooting complex technical issues, and operational support for cloud-based collaboration and productivity services.

3. Experience utilizing NinjaOne for enterprise endpoint management, remote monitoring and management (RMM), patch management, automation support, system performance monitoring, endpoint troubleshooting, and operational maintenance activities within enterprise IT environments.

4. Experience supporting enterprise service management (ITSM) and ticketing platforms, preferably Jira. Experience must include incident management, escalation management, workflow coordination, ticket prioritization, operational reporting, service management processes, and enterprise operational support activities.

5. Experience supporting enterprise patch management activities, including patch assessment, scheduling, testing coordination, deployment, validation, automation, operational monitoring, troubleshooting, and vulnerability remediation across enterprise systems, endpoint devices, cloud environments, and infrastructure platforms.

6. Experience supporting enterprise cloud security, secure remote access technologies, and cybersecurity operations within enterprise IT environments. Experience must include cloud security principles, identity and access management (IAM), secure configuration practices, data protection, threat detection, incident response, and operational support for enterprise security platforms.

7. Experience supporting Palo Alto Prisma technologies, including Prisma Access, Prisma Cloud, secure access service edge (SASE) solutions, cloud security posture management, secure remote access services, operational troubleshooting, and enterprise security support activities.

8. Experience supporting enterprise networking and infrastructure technologies, including TCP/IP, VPNs, firewalls, network architecture, network security, switching technologies, connectivity troubleshooting, and enterprise infrastructure operations.

9. Experience utilizing scripting languages or automation tools, including Python, Bash, PowerShell, or equivalent technologies, to support automation, operational efficiency, system integration, reporting, and enterprise operational support activities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91118729
Position Id: 9020225
Posted 7 days ago

Company Info

About Astute Solutions LLC

Astute Solutions LLC delivers enterprise-grate IT consulting, custom software, and AI-powered and non-AI-powered products to government agencies and enterprises across the United States.

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Roopa Reddy

Recruiter @ Astute Solutions LLC

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