Description
Essential Duties and Responsibilities:
This position supports ongoing efforts and one-time initiatives for Business Systems, specifically for the Field Service Management (FSM) system that serves multiple operating companies (Op Cos). This role evaluates system processes and capabilities through analysis and critical thinking and collaborate with IT workstreams and Op Cos to improve business & system processes. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems.
Duties include:
Learn aspects of software systems utilized by APi Group, including end user use of system, minor to complex configurations, and business processes within the system
Support the Operating Companies and other IT workstreams to solution more complex use cases brought forth by end users for resolution through the Support ticket system
Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams
Collaborate with stakeholders to solution tickets and determine root causes, including end user retraining, developing training tools, process reevaluation, or changes to software
Ensures solutions, configurations, and processes are sustainable and scalable
Support testing and QA/QC efforts to verify functionality through proven test scripts
Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization
Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops
Help maintain user community communication, training documentation, and resources, ensuring these living documents are readily available and up to date as necessary
Analyze business processes within the systems to ensure optimization, efficiency, and scalability
Day-to-day responsibilities:
Learn aspects of software systems utilized by our client, including end-user use of the system, minor to complex configurations, and business processes within the system
Respond to and Resolve Service Incidents reported by Operating Companies and other IT workstreams
Document incident resolution by creating Knowledge articles that can improve ticket resolution rates by 1st level of support
Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system
Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams
Collaborate with stakeholders to solution tickets and determine root causes, including end-user retraining, developing training tools, process reevaluation, or changes to the software
Ensures solutions, configurations, and processes are sustainable and scalable
Support testing and QA/QC efforts to verify functionality through proven test scripts
Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization
Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops
Help maintain user community communication, training documentation, and resources, ensuring these living documents are readily
Skills
Support, Customer service, Technical support, FSM, SQL
Top Skills Details
Support,Customer service,Technical support,FSM,SQL
Additional Skills & Qualifications
Work Experience Requirements:
3+ years' experience supporting Field Service, ERP, Reporting, or critical business systems
Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making
Excellent communication, interpersonal, and collaboration skills
Data driven and analytically focused approach
Exceptional time management and organizational skills
Strong character, ethics, commitment, and reliability
Proficient in Microsoft Suite (Word, Excel, SharePoint)
Skill Set Requirements:
High learning agility and self-starter
A strong focus on detail-oriented work
Proficient documentation skills
Excellent observational, analytical, and creative skills
Ability to communicate and collaborate effectively with other IT team members.
Strong investigation and problem-solving skills
Capable of multi-tasking, prioritizing, and flexibility as required to help our teams in the areas ofneed.
Experience with a service management/ticket management system (example: ServiceNow)
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Saint Paul, MN.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 18, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006223779
- Posted 1 day ago
Never miss an opportunity! Create an alert based on the job you applied for.