ERP Support Specialist

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
18 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ERP Support Specialist
  • ERP specialist
  • Agility ERP
  • ERP

Summary

ERP Support Specialist

Location: 100% Remote
Duration: 12 months, with potential extension

Job Overview

We are seeking an ERP Support Specialist with hands-on Agility ERP experience to provide day-to-day technical and production support. The ideal candidate can quickly troubleshoot and resolve Tier 1/Tier 2 issues in a ticket-driven environment.

Key Responsibilities

  • Provide production support for the Agility ERP system.
  • Troubleshoot and resolve Tier 1/Tier 2 user issues and break/fix tickets.
  • Perform daily data maintenance and routine system support.
  • Generate reports and assist users with ERP-related requests.
  • Create, update, and maintain user accounts and access.
  • Respond to approximately 20–25 support tickets per day.
  • Provide direct support to end users and resolve issues efficiently.
  • Maintain data accuracy and system integrity.

Required Qualifications

  • Hands-on Agility ERP experience is required.
  • Experience supporting ERP systems in a production environment.
  • Strong troubleshooting and problem-solving skills.
  • Experience handling ticket-based support.
  • Excellent communication and customer service skills.
  • Ability to work independently in a fully remote environment.
  • Must be available to support EST business hours.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91132487
  • Position Id: 9056857
  • Posted 3 hours ago
Contact the job poster
GV

Gaurav Verma

Recruiter @ Techgroup America Inc.
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