Job#: 3055981 Job Description: Digital Delivery Service Manager
Location: San Antonio, Texas or Findlay, OH (Onsite)
Schedule: M-F 8-5
Relocation assistance available
Role Overview
This position oversees project managers, release train engineers (RTEs), and scrum masters to ensure disciplined, high-quality delivery across business-critical initiatives. The role is accountable for delivery execution standards and the continuous improvement of delivery practices within the Digital operating model. This individual will partner with Portfolio Management, the Lean Agile Center of Excellence (LACE), Product leadership, and business stakeholders to align delivery capabilities with prioritized work and enable the successful execution of business outcomes.
Key Responsibilities
- Manage daily operations of the team, providing guidance and mentorship to foster a culture of innovation and continuous improvement.
- Oversee recruitment, development, retention, and performance to build strong talent.
- Enable successful delivery across initiatives by ensuring strong process discipline and consistent execution practices.
- Lead, coach, and manage the assignment of Release Train Engineers (RTEs), Scrum Masters, and Project Managers.
- Manage the effective assignment of resources to prioritized business initiatives, ensuring appropriate capacity and capabilities.
- Monitor demand, capacity, and delivery risks, proactively addressing gaps and constraints.
- Define and lead the delivery practice strategy, establishing standards, playbooks, and reporting expectations.
- Act as a trusted partner to business and technology leaders, promoting transparency and providing actionable insights into delivery performance.
- Build and scale delivery capability by developing clear career paths and skill development for Scrum Masters.
- Oversee delivery health across initiatives, ensuring discipline in planning, dependency management, and risk mitigation.
Required Qualifications
Education: A Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or another computer-related field is required.
Experience: Ten (10) or more years of diversified IT experience are required. Three (3) or more years of direct or indirect leadership experience are required.
Preferred Qualifications
- Advanced certifications such as Certified Scrum Master or PMI-Agile Certified Practitioner are preferred.
- Two (2) or more years of experience managing agile delivery teams is preferred.
- Three (3) or more years of experience in agile delivery is preferred.
Skills
- Strategic Outlook: Examines issues, generates ideas, and develops plans with a long-term perspective.
- Business Acumen: Applies knowledge of business, industry, and the marketplace to advance organizational goals.
- Results Driven: Drives operational excellence and innovative behavior by empowering others and holding people accountable for results.
- Authentic Communicator: Expresses ideas and information clearly and credibly, both verbally and in writing.
- Continuous Improvement Mindset: Identifies and leads opportunities for continuous improvement and value creation.
- Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment.
- Data-Driven Decision Making: Applies data and analytics to make informed decisions and optimize operations.
- Digital Awareness: Actively explores and implements emerging digital tools and technologies.
- Influencing Others: Garners support for initiatives by gaining the respect and confidence of others.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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