Eagle Integrated Services, LLC (EIS) is a Government Consulting and Contracting firm supporting missions throughout the world. EIS is seeking a Journeyman Telecommunications Engineering Specialist to join our team.
The Journeyman Telecommunications Engineering Specialist is responsible for the installation, configuration, maintenance, and technical support of unified communications systems, with a primary focus on Video Teleconferencing (VTC) and Voice over IP (VoIP). Working under the general guidance of senior engineers, this role supports conference room technology, VTC sessions, system endpoints, and other real-time communication services to ensure reliable, secure operations.
What You'll Do:VTC and Conference Room Support
- Install, configure, and test VTC hardware, including codecs, cameras, microphones, and control systems in conference rooms and other designated facilities.
- Integrate VTC systems with associated audio-visual (AV) equipment, such as displays, projectors, and room control panels (e.g., Extron, Crestron, AMX).
- Provide "white glove" pre-meeting setup and in-session technical support for high-visibility VTC meetings.
- Schedule and manage VTC sessions, including multipoint conferences using bridging infrastructure (MCU).
VoIP and Telephony Support
- Install and configure Voice over IP (VoIP) hard phones and assist users with soft client applications, such as Cisco Jabber.
- Perform basic user account administration in the telecommunications call manager system, including creating new users and assigning phone profiles.
- Troubleshoot and resolve common office phone issues, including connectivity, call quality, and feature functionality.
System Maintenance and Administration
- Perform routine maintenance and apply software updates and patches to VTC codecs, VoIP phones, and other communication endpoints under the direction of senior staff.
- Monitor the health and status of telecommunications systems and endpoints, identifying and reporting potential issues.
- Assist with maintaining an accurate inventory of VTC and telephony assets.
Troubleshooting and User Support
- Serve as a Tier 2 escalation point for Help Desk issues related to VTC and VoIP systems.
- Diagnose and resolve VTC session issues, including connectivity failures, poor audio/video quality, and content-sharing problems.
- Provide guidance and training to end users on conference room VTC equipment and collaboration tools.
What You Bring:Required:
- 3-5 years of hands-on experience supporting telecommunications systems.
- At least 2 years of experience specifically focused on VTC and VoIP technologies.
- Current CompTIA Security+ CE certification (or higher) meeting DoD 8140 requirements for IAT Level II.
- SECRET security clearance with the ability to maintain the clearance.
- Proficiency with enterprise VTC hardware from major vendors, such as Cisco and Poly/Polycom.
- Solid understanding of video and voice communication protocols, including SIP and H.323.
- Experience with VoIP phone systems, with Cisco preferred, and soft clients.
- Familiarity with basic network troubleshooting, including TCP/IP and LAN/WAN, as it relates to real-time communication.
- Strong customer service and communication skills.
- Valid driver's license.
Preferred:
- Relevant industry certification, such as:
- CompTIA Network+
- Cisco Certified Network Associate (CCNA) Collaboration
- Certified Technology Specialist (CTS) from AVIXA
What We Offer:Eagle Integrated Services, LLC (EIS) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
