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Service Desk Analyst - IM Service Desk

Joveo Inc

San Antonio, Texas • Today

Full-time

Service Desk Analyst Senior - IM Service Desk

Joveo Inc

San Antonio, Texas • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

San Antonio, Texas • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or New York, New York • Today

Easy Apply

Contract

USD 27.71 - 32.09 per hour

Help Desk/Desktop Support Analyst

Robert Half

Remote or Exeter, New Hampshire • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Job Details

Skills

Operational Efficiency
Conflict Resolution
Communication
Problem Solving
Collaboration
Technical Support
Customer Service
MEDITECH
Microsoft Office
Printers
System Administration
Issue Tracking
Computer Hardware
Knowledge Sharing
Knowledge Base
Wiki
Change Management
Information Management
Service Desk

Summary

Description

Summary:

The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division. SDAI's will take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team environment. SDAI's will be highly customer service orientated and proactive in anticipating and resolving problems while maximizing efficient use of computer resources. The Service Desk Analyst I is also responsible for supporting the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the CHRISTUS organization as a whole. The SDAI is expected to cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the CHRISTUS Mission, Core Values, and Vision.

Responsibilities:

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
Follows up with internal and external support technicians and analysts for ticket status updates
Facilitates knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management support teams to utilize in resolving reoccurring issues
Assists Service Desk Analyst II's and III's and second level support analysts in evaluating change management resolutions on new products and technologies for the organization
Serves as a liaison between Information Management Department and all customers
Performs other duties and special projects as assigned by the Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager

Requirements:

High School Diploma

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jovfeed2
Position Id: 39285500
Posted 3 hours ago

Fitment

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Similar Jobs

Help Desk/Desktop Support Analyst

San Antonio, Texas

•

Today

Description We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experi

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Helpdesk Specialist II

San Antonio, Texas

•

Today

Job Family: User Support Travel Required: Up to 25% Clearance Required: Active Secret What You Will Do: Helpdesk Specialist II (SCA Occupation; Personal Computer Support Technician) will provide advanced technical advice and guidance on company technical software and hardware. What you will be doing (but not limited too): Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutio

Full-time

Service Desk Analyst Senior - IM Service Desk

San Antonio, Texas

•

Today

Description Summary: The Service Desk Analyst Senior is responsible for supporting the functionality and operational efficiency of assigned computer information systems and services and other Information Management technology and processes. This entails advising, training, and assisting customers in the operation and administration of their systems; responding promptly to customer complaints and concerns; managing information and documentation, and maintaining a customer-centric focus when perfo

Full-time

Bilingual (Spanish/English) Service Desk Analyst

No location provided

•

Today

Bilingual (Spanish/English) Service Desk Analyst Req number: R8653 Employment type: Full time Worksite flexibility: RemoteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right?whatever it takes. Our tailor-made solutions c

Full-time

Compensation information provided in the description

Job Details

Skills

Operational Efficiency
Conflict Resolution
Communication
Problem Solving
Collaboration
Technical Support
Customer Service
MEDITECH
Microsoft Office
Printers
System Administration
Issue Tracking
Computer Hardware
Knowledge Sharing
Knowledge Base
Wiki
Change Management
Information Management
Service Desk

Summary

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
Follows up with internal and external support technicians and analysts for ticket status updates
Facilitates knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management support teams to utilize in resolving reoccurring issues
Assists Service Desk Analyst II's and III's and second level support analysts in evaluating change management resolutions on new products and technologies for the organization
Serves as a liaison between Information Management Department and all customers
Performs other duties and special projects as assigned by the Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager

Requirements:

High School Diploma

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

Dice Id: jovfeed2
Position Id: 39285500
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk/Desktop Support Analyst

San Antonio, Texas

•

Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Helpdesk Specialist II

San Antonio, Texas

•

Today

Full-time

Service Desk Analyst Senior - IM Service Desk

San Antonio, Texas

•

Today

Full-time

Bilingual (Spanish/English) Service Desk Analyst

No location provided

•

Today

Full-time

Compensation information provided in the description