In this role, you will support the operations team’s strategy determining the optimal mix of internal, third-party, domestic, and international workforce resources supporting our financial and software platforms.
Your primary responsibility will be to go beyond static dashboards to build predictive and explanatory models that project the operational and financial impact of these workforce shifts. You will evaluate critical trade-offs between labor cost premiums and customer experience outcomes (such as handle times, transfer rates, and resolution rates) to drive rapid, data-backed strategic decisions.
Workforce Analytics, Operations Research, Causal Inference, Propensity Score Matching, Difference-in-Differences, Statistical Modeling, Data Lake, Superglue, Qlik Sense, Tableau, Multimodal Data, Predictive Modeling, FinTech, Contact Center Metrics, AHT, Workforce Topology, Staging Tables
Data Science, Product Analytics, Business Analytics, SQL, Advanced SQL, Python, Pandas, NumPy, Scikit-learn, SciPy, Statsmodels, Predictive Modeling, Statistical Analysis, Machine Learning, Data Mining, Customer Segmentation, Experimentation, A/B Testing, Causal Inference, Propensity Score Matching, PSM, Difference-in-Differences
Senior Data Scientist, Data Scientist, Staff Data Scientist, Lead Data Scientist, Principal Data Scientist, Product Data Scientist, Product Analytics Scientist, Senior Product Analyst, Product Analytics Manager, Senior Analytics Consultant, Analytics Consultant, Business Data Analyst, Senior Business Data Analyst, Quantitative Analyst, Senior Quantitative Analyst, Decision Scientist, Senior Decision Scientist, Applied Scientist, Senior Applied Scientist, Machine Learning Scientist, Machine Learning Engineer, Customer Analytics Manager, Growth Analytics Manager, Product Analytics Manager, Data Analytics Manager, Insights Manager, Business Intelligence Analyst, Senior Business Intelligence Analyst, BI Analyst, BI Developer, Analytics Engineer, Senior Analytics Engineer, Experimentation Scientist, Experimentation Analyst, Causal Inference Scientist, Econometrician, Marketing Scientist, Consumer Insights Analyst, Behavioral Scientist, Predictive Analytics Specialist, Statistical Analyst, Research Scientist, AI Data Scientist, Generative AI Analyst, Advanced Analytics Consultant, Data Strategy Consultant, Decision Analytics Consultant, Quantitative Research Analyst, Customer Insights Analyst, Growth Scientist, Revenue Analytics Manager, Digital Analytics Manager, FinTech Data Scientist, FinTech Analytics Manager, Risk Analytics Scientist, Data Science Consultant, Principal Analytics Consultant, Product Insights Analyst, Data Modeling Specialist, Forecasting Analyst, Measurement Scientist, Business Analytics Manager, Senior Business Analytics Manager
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