Description
The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.
What You'll Be Doing
Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems
Responsible for executive level desktop support, requiring a higher level of service
Utilizing Active Directory for user management and assigning users to Group Policy Objects
Responding to and supporting the resolution of server and network issues with Tier 3 support
Provide 1st level client support through our help desk ticketing system
Recognizing and escalating more difficult problems to Tier 3 support
Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365
Use Remote Monitoring tools and call tracking to log and route tickets
Imaging and Deploying Desktops and Laptops for end users
Creating and maintaining client-related documentation
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers
Participate in the maintenance, updates, planning and installation of client computers and application software
Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes
Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements
Facilitate the deployment of new client computer systems and application integration to support business needs
Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible
Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements
Skills/Experience:
This role requires a strong working knowledge of the following:
Microsoft Windows Operating Systems including M365 Support
Strong Customer Service techniques in an IT environment
ITIL framework
IT Service Management Software (i.e., ServiceNow)
Proficient in IT procurement processes and procedures
Strong Incident skills and troubleshooting techniques
Exceptional work ethic and time management skills
Ability to work well independently and/or as part of a team
Strong communication skills and a commitment to customer service at the executive level
Ability to travel 10% of the time, and on short notice
Participate in after hours on call rotation as necessary for problem resolution, and project management/installations
Skills
Windows 10, Troubleshooting, Active directory, microsoft office, AV, Deployment, Imaging, Customer service, Technical support, Windows, mac
Top Skills Details
Windows 10,Troubleshooting,Active directory,microsoft office,AV,Deployment,Imaging
Additional Skills & Qualifications
An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
1 year of experience supporting client-side IT infrastructure and software in an enterprise environment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Diego, CA.
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Diego,CA.
Application Deadline
This position is anticipated to close on Aug 28, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006227920
- Posted 1 day ago
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