Job#: 3056008 Job Description: Data Analyst
Location: Foster City, California (Onsite)
Role Overview
As a Data Analyst on the Workforce Management team, you will bring hands-on UKG Pro Workforce Management Advanced Scheduling expertise to assess and improve our existing scheduling configuration. You will work with teammates and technical partners to understand scheduling needs, review the current configuration, and identify opportunities for improvement. This role involves implementing and testing approved changes, evaluating their effectiveness, and documenting the configuration for future maintenance.
Key Responsibilities
- Assess the current Advanced Scheduling setup and how it supports operational scheduling needs, identifying gaps and inefficiencies.
- Work with stakeholders to understand scheduling requirements and recommend UKG configuration improvements.
- Configure or support the implementation of approved changes in UKG, including testing and validation.
- Gather scheduling requirements and translate them into configuration recommendations or functional requirements.
- Document configuration decisions, testing results, and recommendations for the team.
- Apply knowledge of workforce forecasts and operational data to evaluate the scheduling setup.
- Analyze workforce and operational data to assess scheduling outcomes and identify trends.
- Perform targeted analysis to support UKG scheduling improvements and related initiatives.
Required Qualifications
Experience: 3-5 years of experience in workforce management, scheduling systems, operations analytics, or a related field. Hands-on experience configuring or optimizing UKG Pro Workforce Management Advanced Scheduling is required. Experience should include improving system setup, not only creating or maintaining schedules. Also required is experience assessing an existing scheduling configuration, identifying opportunities for improvement, and validating the results of changes. Experience translating operational requirements into system configuration or functional requirements is necessary. A working knowledge of workforce forecasting or capacity planning is also needed.
Education: Bachelor's or Master's degree in Data Science, Statistics, Operations Research, Economics, Engineering, Business, or a related field, or equivalent practical experience.
Skills: Strong analytical and problem-solving skills, with attention to detail and data quality. Clear communication skills and the ability to work with colleagues and technical partners.
Preferred Qualifications
- Proficiency in SQL and experience with Python and Pandas, or similar tools, for data manipulation and analysis.
- Experience building dashboards with Looker, Tableau, Databricks, or similar tools.
- Experience with other workforce management platforms.
- Experience in a large-scale, 24/7, service-based, fleet operations, or contact center environment
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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