Position Summary
Under general supervision of the Senior Information Systems Manager, this position is responsible for optimal and secure operation of the District’s data communications network. The District’s data communication network includes multiple core switches, departmental switches, routers, wireless access points, firewalls, VOIP and cabling in 30 buildings. New projects will add to these totals. The Network Administrator must be able to identify needs, upgrades and implementation of new technology as needed to support the various responsibilities of this position. Responsibilities include installation, configuration, monitoring and maintenance of wireless environment, switches, routers, firewalls, NAC, extranet connections and other LAN and WAN communications and equipment. This position uses District maintenance contracts for maintaining network equipment and is responsible for ensuring contracts are up to date. The Network Administrator works closely with vendor and manufacturer staff to coordinate installation and maintenance projects and to determine and correct problems that may occur during start-up and operation. Consults with vendors and manufacturers regarding product compatibility and purchases, investigates user complaints of malfunctioning equipment; isolates the fault and makes repairs where appropriate, initiates trouble calls if equipment is under maintenance contract and/or purchases repair service as necessary. Position functions as Level I support and will be responsible for supporting the HelpDesk resolve end-user problems. District’s network infrastructure is a 95% Cisco environment. Upgrades to network typically require off-shiftwork to avoid user disruption.
Essential Responsibilities
· Responsible for the Installation, configuration, monitoring and problem resolution of Network switching equipment, Network routing equipment, Network wireless equipment
· Monitors the District’s WAN Connections
· Conducts analog, digital and protocol tests of data communications channels and reconfigures and adjusts as necessary
· Maintains database of location, type, configuration and communication linkage of all nodes on the District network
· Works closely with users to determine needs and define problems; instructs users in the use of network and other data communications systems
· Maintains current knowledge of changes in the data communications field and suggests improvements to District network and related hardware and software applications to utilize available technology and meet current user needs
· First level support of all Cisco VOIP and analog phone tickets
· Installs Cabling as needed
· Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service
· Performs additional related duties as assigned
· Regular and reliable attendance and performance are required
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