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HCM Staffing and Consulting

Job Details

Skills

Platform Architect
ServiceNow Architect
ServiceNow CMDB
ServiceNow ITOM
Certified Technical Architect
ServiceNow CSDM

Summary

Role: Practice Lead/Manager ITOM - CMDB/CSDM

Location: Onsite - California Bay Area

Required Certifications: CSA, CTA, CMDB, CSDM

Role Summary:

The accountable owner for Customer's Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Responsible for data integrity, governance, and ensuring the CMDB supports sound decision-making at the executive level. Given the history of foundational data issues from prior implementations, this role carries a mandate to assess, correct, and stabilize before building forward.

Core Responsibilities:

Own and maintain the data model, data dictionary, and overall CMDB health
Conduct an early assessment of current CMDB state prior work should not be assumed accurate or complete
Ensure configuration items are current, accurate, and stable
Define KPIs to measure and manage data effectiveness
Govern data integrations including Discovery and third-party enrichment sources
Ensure the CMDB supports reliable data for executive decision-making bad CMDB data has direct downstream impact on SPM and other high-visibility platforms
Promote awareness and organizational acceptance of the CMDB across a matrix organization where siloed communication is a known challenge
Ensure the CMDB is tied to and supports Customer's business objectives

Engagement Model:

Same embedded model as Platform Architect
Works in close coordination with the Platform Architect on cross-cutting decisions
Should expect to navigate a matrix organization with multiple stakeholder groups (GTE, EPE, ED/OCIO) understanding the reporting landscape is important to effective governance

This role is not open to 3rd party vendors/suppliers.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121648
Position Id: 9029169
Posted 1 day ago

Company Info

About HCM Staffing and Consulting

HCM is currently one of the fastest growing minority and veteran certified global staffing organizations. Our tremendous growth has been driven organically and through merger and acquisition. It's a truly exciting time to be part of our world class white glove delivery model to our client partners.

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Cynthia Nicolas

Recruiter @ HCM Staffing and Consulting

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Practice Lead/Manager ITOM - CMDB/CSDM

Skills

Summary

Dice Job Match Score™

Cynthia Nicolas

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Practice Lead/Manager ITOM - CMDB/CSDM

HCM Staffing and Consulting

Job Details

Skills

Summary

Company Info

About HCM Staffing and Consulting

Dice Job Match Score™

Cynthia Nicolas

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