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Motion Recruitment Partners, LLC

Job Details

Skills

Help Desk
Customer Support
Onboarding
Documentation
Workflow
Technical Support
Software Support
Product Support
Application Support
Customer Facing
Python
Debugging
Root Cause Analysis
Leadership
Startups
Management
Customer Engineering
IT Management
Communication

Summary

Senior Support Engineer

Location: San Francisco, CA
Work Arrangement: 5 days onsite
Job Type: Full-time
Sponsorship: Unable to provide sponsorship now or in the future
About the Role
We're looking for a highly technical and customer-focused IT Support Engineer to join a rapidly growing, profitable technology company in San Francisco. This is a high-ownership opportunity for someone who enjoys solving complex technical problems, working directly with customers, and partnering closely with Engineering and company leadership.

This is not a traditional help desk role. You'll work in a fast-paced startup environment supporting a technical software platform, troubleshooting product issues, debugging with Python, and helping build scalable support processes as the company continues to grow.
Responsibilities

Own and troubleshoot a high volume of technical customer support requests.
Work directly with enterprise customers through support channels and regular customer calls.
Lead technical onboarding for enterprise customers, including setting up support workflows and integrating communication channels with ticketing systems.
Diagnose and resolve product bugs, technical issues, integration challenges, and configuration problems.
Use Python to read code, investigate issues, and debug technical problems.
Support an on-premise software product across different versions and customer environments.
Work closely with Engineering, Product, and technical leadership to identify bugs, communicate customer issues, and drive problems through resolution.
Take ownership of customer issues from initial investigation through resolution rather than simply escalating problems.
Identify recurring issues and proactively improve support processes, documentation, and workflows.
Help establish and scale support processes as the company continues to grow.
Provide technical guidance to customers and help them get the most value from the platform.
Communicate complex technical issues clearly to both technical and non-technical audiences.

Requirements

2+ years of experience in Technical Support Engineering, Software Support, Product Support, Application Support, or a similar technical customer-facing role.
Experience working at a startup or high-growth technology company.
Strong Python experience, including the ability to read code and use it for debugging and troubleshooting.
Experience supporting a technical software platform or product.
Experience troubleshooting integrations, deployments, configurations, or on-premise environments.
Strong understanding of debugging, troubleshooting, and root-cause analysis.
Excellent written and verbal communication skills.
Comfortable working directly with enterprise customers and participating in customer calls.
Highly proactive and resourceful with a strong sense of ownership.
Process-oriented with an interest in identifying inefficiencies and improving how support operates.
Comfortable working cross-functionally with Engineering, Product, and company leadership.
Passionate about learning new technologies and solving challenging technical problems.
Ability to work effectively in a fast-paced, high-growth startup environment.

Compensation & Environment

High-ownership role with significant visibility across the organization.
Direct exposure to customers, Engineering, and technical leadership.
Opportunity to help shape and scale support operations at a rapidly growing technology company.
Fast-paced environment with a high bar for technical ability, communication, and initiative.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 884058
Posted 5 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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Senior Support Engineer / Python / Startup / San Francisco

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Senior Support Engineer / Python / Startup / San Francisco

Motion Recruitment Partners, LLC

Job Details

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About Motion Recruitment Partners, LLC

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