Job#: 3041608 Job Description: We are seeking a Senior Business Systems Analyst to join a highly collaborative team responsible for 24x7 production and analytical support for enterprise-critical applications used nationwide. This role is ideal for someone who thrives in incident-driven environments, enjoys deep technical analysis, and is comfortable supporting both on-prem and cloud-based systems.
This position plays a key role in ensuring application stability, rapid incident resolution, and continuous operational improvement across a complex application ecosystem.
What You'll DoIn this role, you will act as a senior point of contact for production issues while also contributing to system analysis and ongoing enhancements.
You will:
- Provide Level 1 & Level 2 production support as part of a 24x7 on-call rotation, including evenings and weekends as needed
- Triage, manage, and resolve incidents, coordinating across technical and business stakeholders
- Perform advanced data analysis using complex SQL queries to diagnose issues and support investigations
- Analyze application logs and system behavior across on-prem and cloud environments
- Support applications deployed in both traditional and cloud infrastructures
- Document processes, troubleshooting steps, and system behaviors to improve support efficiency
- Participate in testing, system health checks, and operational readiness activities
Required Experience & Skills
This role is not entry-level. Candidates must demonstrate hands-on experience in production environments.
You must have:
- 6+ years of experience as a Business Systems Analyst or similar role in a production environment
- Proven experience working on a 24x7 on-call production support team
- Strong incident management experience (triage, prioritization, coordination, resolution)
- Advanced SQL skills (writing complex queries for analysis and troubleshooting)
- Experience supporting mission-critical applications with high availability requirements
- Ability to work across multiple communication channels in fast-paced situations
Technical Environment (Experience with some of the following)- Relational databases (Oracle, PostgreSQL, Redshift, SQL Server or similar)
- Cloud platforms and services (AWS or comparable)
- Log analysis and monitoring tools
- Ticketing and workflow tools (e.g., Jira, ServiceNow)
- On-prem and cloud-based application architectures
You do not need cloud migration experience, but you must be comfortable supporting applications that run in both environments.
Work Model & Support Expectations- Remote role - Participation in rotational shift coverage aligned to extended business hours
- After-hours and weekend on-call support as part of a shared team rotation
- Additional hours may be required during incidents or deployments, with flexibility built into the schedule
What We're Looking For- Strong analytical and problem-solving mindset
- Calm and methodical during high-severity incidents
- Excellent communication skills with both technical and non-technical partners
- Someone who enjoys digging into systems to understand how things really work
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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