Sr. Internal Business Systems Analyst

Knowledge, Skills, and Abilities

Project Management

· Advanced knowledge of project management principles, methodologies, tools, and best practices.

· Ability to lead complex, cross-functional projects involving multiple stakeholders and competing priorities.

· Experience managing project scope, schedules, resources, budgets, risks, and organizational change initiatives.

Business Process Improvement

· Knowledge of Lean, Six Sigma, Continuous Improvement, or comparable process improvement methodologies.

· Ability to evaluate end-to-end workflows, identify inefficiencies, and develop sustainable process improvements.

· Experience implementing standardized procedures and measurable quality assurance practices.

Business Analysis and Problem Solving

· Strong analytical and critical-thinking skills.

· Ability to conduct root-cause analysis, evaluate operational impacts, and develop practical solutions.

· Experience gathering, documenting, and validating business requirements.

Technology and Systems

· Technical aptitude to understand system capabilities, data structures, business applications, and workflow automation opportunities.

· Experience serving as a liaison between business operations and information technology teams.

· Ability to coordinate system development activities, user acceptance testing, implementation planning, and process automation initiatives.

· Familiarity with licensing, compliance, case management, or regulatory systems is desirable.

Communication and Training

· Excellent verbal and written communication skills.

· Ability to facilitate meetings, workshops, stakeholder discussions, and training sessions.

· Experience developing communication plans, change management strategies, and user guidance materials.

· Ability to translate complex operational and technical concepts into clear and actionable information for diverse audiences.

Regulatory and Operational Knowledge

· Knowledge of statutes, administrative code, policies, and regulations applicable to DQA operations.

· Understanding quality assurance, compliance monitoring, and performance measurement practices.

· Ability to develop reporting metrics and performance indicators that support operational decision-making and accountability.

Top Required Skills & Years of Experience:

· 4+ years as a technical project manager

· 4+ years of experience with IT consolidations/implementations

· 4+ years of hands-on Continuous Improvement Projects (leading or participating)

· 4+ years of experience in Quality Assurance and Compliance Monitoring

Nice to Have Skills:

· 3+ years of experience with change management, reorg/modernization, and/or developing a centralized communications system.

· 3+ years of experience creating training material related to system implementations.

· 3+ years of experience with Business Process Mapping (Example: Visio)