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Geek Street Technical Support

Saicon Consultants Inc.

San Jose, California • Today

Easy Apply

Contract, Third Party

Depends on Experience

Geek Street Technical Support 1

Cynet Systems

San Jose, California • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Summary

THE ROLE:
Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOULL BE DOING:

Providing first level triage and technical support to employees through tickets and in-person at the *** Geek Street support desk.
Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
Assisting the IT team with system provisioning and device refresh/replacements.
Documentation writing.
Physical and Virtual asset stockroom maintenance.
Supporting IT project goals.
Helping to set up devices and accessories.
Communicating status updates with internal clients.
Ensuring that requests are being prioritized and closed in a timely manner.
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
Learning and adhering to company policies and procedures regarding IT security and data privacy.
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

Proficiency with the Windows operating system.
Basic understanding of Windows troubleshooting.
Android/iOS familiarity.
Customer-oriented mindset.
Ability to take clear notes to capture problems correctly.
A general understanding of MacOS and Linux would be helpful but is not required

WHAT WOULD SET YOU APART:

PowerShell or command line (CLI) familiarity.
CompTIA A+ certification.
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WERE LOOKING FOR:

Someone who can comfortably navigate a PC to perform basic troubleshooting.
People who can patiently take the time to understand an issue in order to properly document it.
Candidates who have an interest in technology and who work well in a customer-facing role.
Good communication skills, both verbal and written, for assisting users and documenting issues.
Ability to work in a team and learn from others.
Patience and a customer-focused attitude to help non-technical users.
Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
0-2 years of experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: saicon
Position Id: 26-88765
Posted 23 hours ago

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We are looking for Geek Street Technical Support 1 for our client in San Jose, CA Job Title: Geek Street Technical Support 1 Job Location: San Jose, CA Job Type: Contract Job Overview: Pay Range: $21.22hr - $26.22hr Requirement/Must Have: Proficiency with the Windows operating system.Basic understanding of Windows troubleshooting.Android/iOS familiarity.Customer-oriented mindset.Ability to take clear notes to capture problems correctly.Ability to comfortably navigate a PC to perform basic troubl

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Technical Support Specialist - Onsite

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Company Overview: Req ID: 380736 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech-Mobile support to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). and the position is ONSITE for 12 months with extensions possible. The pay rate is $39/hour . Must have a valid Canadian Driver''s License Must

Easy Apply

Contract, Third Party

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Job Details

Skills

Summary

Providing first level triage and technical support to employees through tickets and in-person at the *** Geek Street support desk.
Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
Assisting the IT team with system provisioning and device refresh/replacements.
Documentation writing.
Physical and Virtual asset stockroom maintenance.
Supporting IT project goals.
Helping to set up devices and accessories.
Communicating status updates with internal clients.
Ensuring that requests are being prioritized and closed in a timely manner.
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
Learning and adhering to company policies and procedures regarding IT security and data privacy.
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

Proficiency with the Windows operating system.
Basic understanding of Windows troubleshooting.
Android/iOS familiarity.
Customer-oriented mindset.
Ability to take clear notes to capture problems correctly.
A general understanding of MacOS and Linux would be helpful but is not required

WHAT WOULD SET YOU APART:

PowerShell or command line (CLI) familiarity.
CompTIA A+ certification.
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WERE LOOKING FOR:

Someone who can comfortably navigate a PC to perform basic troubleshooting.
People who can patiently take the time to understand an issue in order to properly document it.
Candidates who have an interest in technology and who work well in a customer-facing role.
Good communication skills, both verbal and written, for assisting users and documenting issues.
Ability to work in a team and learn from others.
Patience and a customer-focused attitude to help non-technical users.
Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
0-2 years of experience.

Dice Id: saicon
Position Id: 26-88765
Posted 23 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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