Role: IT Technical Support-Level1
Location: San Jose, CA
Contract & Onsite
THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting
WHAT YOU’LL BE DOING:
§ Providing first level triage and technical support to employees through tickets and in-person at the support desk.
§ Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
§ Assisting the IT team with system provisioning and device refresh/replacements.
§ Documentation writing.
§ Physical and Virtual asset stockroom maintenance.
§ Supporting IT project goals.
§ Helping to set up devices and accessories.
§ Communicating status updates with internal clients.
§ Ensuring that requests are being prioritized and closed in a timely manner.
§ Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
§ Learning and adhering to company policies and procedures regarding IT security and data privacy.
§ Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS:
§ Proficiency with the Windows operating system.
§ Basic understanding of Windows troubleshooting.
§ Android/iOS familiarity.
§ Customer-oriented mindset.
§ Ability to take clear notes to capture problems correctly.
§ A general understanding of MacOS and Linux would be helpful but is not required
WHAT WOULD SET YOU APART:
§ PowerShell or command line (CLI) familiarity.
§ CompTIA A+ certification.
§ Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE’RE LOOKING FOR:
§ Someone who can comfortably navigate a PC to perform basic troubleshooting.
§ People who can patiently take the time to understand an issue in order to properly document it.
§ Candidates who have an interest in technology and who work well in a customer-facing role.
§ Good communication skills, both verbal and written, for assisting users and documenting issues.
§ Ability to work in a team and learn from others.
§ Patience and a customer-focused attitude to help non-technical users.
§ Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
§ 0-2 years of experience.
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