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Mobile Service Coordinator

Coast Counties Truck & Equipment Company

San Jose, California • Today

Full-time

Field Service Engineer, Mobile CT (New England)

Samsung Electronics America

Remote or Massachusetts • Today

Full-time

USD 95,000.00 - 115,000.00 per year

Mobile QA Engineer

JBC powered by Workgenius

Hybrid in Cupertino, California • Today

Easy Apply

Contract

Mobile Software Engineer Intern (Global E-Commerce) - 2027 Summer

TikTok

San Jose, California • Today

Full-time

USD 45.00 - 45.00 per hour

Mobile Software Engineer Graduate (Global E-commerce) - 2027 Start

TikTok

San Jose, California • Today

Full-time

USD 128,000.00 - 256,000.00 per year

Mobile Developer

Bayside Solutions

Dublin, California • Today

Easy Apply

Contract

$70 - $80 per hour

Union Mobile Engineer

JLL

Palo Alto, California • Today

Full-time

USD 159,120.00 - 159,120.00 per year

Senior Mobile Software Engineer

Picarro, Inc.

Santa Clara, California • Today

Full-time

USD 150,000.00 - 170,000.00 per year

Union Mobile Engineer

JLL

Sunnyvale, California • Today

Full-time

USD 151,694.00 - 151,694.40 per year

Senior Manager, Mobile Engineering

Walmart Inc.

Sunnyvale, California • Today

Full-time

USD 150,080.00 per year

Software Developer - Mobile

Adobe Systems

San Jose, California • Today

Full-time

USD 139,000.00 per year

Senior Mobile Engineer iOS

Aziro Technologies LLC

San Jose, California • 4d ago

Easy Apply

Full-time

$100,000 - $120,000

Staff DevOps Engineer / Azure / Mobile / Pleasanton

Motion Recruitment Partners, LLC

Pleasanton, California • Today

Easy Apply

Full-time

$140000 - $200000

Data Scientist - Mobile

Adobe Systems

San Jose, California • Today

Full-time

USD 109,000.00 per year

(USA) Staff, Software Engineer - Mobile

Walmart Inc.

Sunnyvale, California • Today

Full-time

USD 143,000.00 - 286,000.00 per year

Mobile Engineer

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Full-time

$80000 - $100000

Senior Mobile Engineer

Podium

Remote or Lehi, Utah • Today

Full-time

Engineering Manager, Mobile

Calendly

Remote • Today

Full-time

USD 232,626.00 - 281,888.00 per year

Senior Mobile Developer

Solvency Inc

Remote • 20d ago

Easy Apply

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Remote Senior Flutter / Dart Mobile Engineer

Kforce Technology Staffing

Remote or Carlsbad, California • Today

Full-time

$150,000 - $175,000 annually

MOBILE ANDROID DEVELOPER

V-Soft Consulting Group, Inc

Remote • 21d ago

Easy Apply

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Depends on Experience

Mobile Product Manager

Thinkbyte Consulting, Inc.

Remote • Today

Contract

Depends on Experience

Mobile SDET

Kforce Technology Staffing

Remote or Queens, New York • Today

Contract

$60 - $70 hourly

Senior Data Scientist, Marketing Analytics (Mobile)

Gametime United

Remote • Today

Full-time

USD 192,313.00 - 226,250.00 per year

Staff Mobile Engineer, Tech Lead

Gametime United

Remote • Today

Full-time

USD 213,554.00 - 251,240.00 per year

Principal Software Engineer, Mobile

ServiceTitan

Remote or Glendale, California • Today

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Compensation information provided in the description

Staff Software Engineer, Mobile (App Infrastructure)

Affirm

Remote • Today

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USD 230,000.00 - 290,000.00 per year

Lead Mobile App Developer/Architect

Sony Corporation of America

Remote or Virginia • Today

Full-time

USD 116,157.00 - 154,877.00 per year

Lead Director - Mobile Engineering

CVS Health

Remote or Colorado • Today

Full-time

USD 144,200.00 - 288,400.00 per year

Senior Mobile Engineer, iOS

Mozilla

Remote • Today

Full-time

USD 123,000.00 - 144,000.00 per year

Job Details

Skills

Workflow
Billing
Service Operations
Sales
Leadership
Collaboration
Scheduling
Customer Satisfaction
Real-time
UPS
Payroll
SAP BASIS
Interviewing
Recruiting
Onboarding
Management
Training
Regulatory Compliance
Material Safety Data Sheet
SDS
Authorization
Communication
Estimating
Invoices
Documentation
Repair
Payments
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Business Systems
Mechanical Engineering
FOCUS

Summary

Description

About the Role

The Mobile Service Coordinator reports directly to the Service Manager and plays a critical role in supporting the daily operations of the Mobile Service Department. This position is responsible for coordinating workflow, ensuring timely and effective customer communication, supporting technicians, and maintaining accurate repair documentation, billing, and invoicing processes.

The Mobile Service Coordinator works closely with the Service, Parts, Warranty, and Sales Departments, as well as company leadership, to support operational objectives, enhance customer satisfaction, and drive continued growth of mobile service operations. Key responsibilities include scheduling repairs, preparing estimates, monitoring repair order (RO) status, maintaining technician timekeeping records, processing invoices, and assisting with customer payments.

This role is essential to ensuring the smooth, efficient, and professional flow of mobile service operations while delivering high-quality customer service.

The Mobile Service Coordinator maintains ongoing communication and collaboration with:

Service Manager
Director of Mobile Service
Mobile Service Technicians
Parts Counter Personnel
Warranty Coordinators
Sales Department
Customers
Company Leadership and CCTE Executives

Strong cross-functional collaboration is essential to support efficient repair operations, technician scheduling, and customer satisfaction.
Essential Duties and Responsibilities Operations Responsibilities

Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities.
Assign work to technicians based on skill level, certifications, workload, and availability.
Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness.
Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders.
Monitor repair progress to ensure estimated completion times and customer commitments are met.
Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.
Review technician write-ups for accuracy, completeness, and proper documentation.
Ensure all repair orders are completed, closed, and processed within 48 hours.
Reconcile technician payroll and timekeeping records on a daily basis.
Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored.
Distribute technical updates, service bulletins, and product information to technicians.
Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles.
Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements.
Assist in interviewing, hiring, and onboarding Mobile Service Technicians.
Conduct technician performance evaluations and support development plans, training needs, and wage recommendations.
Coordinate with the parts department to manage repair orders awaiting parts availability.
Support the Service Manager in identifying and maintaining technician training requirements.
Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell.
Assist in developing departmental goals, forecasts, and operational objectives.
Conduct regular customer visits to strengthen relationships and support service growth.
Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards.

QualificationsKnowledge, Skills, and Abilities

Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures.
Ability to review operational reports and communicate action plans effectively to staff.
Strong verbal and written communication skills with the ability to interact professionally with customers and employees.
Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Customer Service Responsibilities

Greet customers in a friendly, professional, and timely manner.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.

Education and Experience

Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.
Strong customer service and interpersonal skills.
Proven ability to build and maintain strong relationships with customers and employees.
Demonstrated ability to motivate and support technician teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with Dealer Business Systems (DBS) and related service software preferred.

Working Conditions

Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

PI636746d715fb-6

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: 636746d715fb-30632-40900546
Posted 18 hours ago

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Job Details

Skills

Workflow
Billing
Service Operations
Sales
Leadership
Collaboration
Scheduling
Customer Satisfaction
Real-time
UPS
Payroll
SAP BASIS
Interviewing
Recruiting
Onboarding
Management
Training
Regulatory Compliance
Material Safety Data Sheet
SDS
Authorization
Communication
Estimating
Invoices
Documentation
Repair
Payments
Customer Service
Microsoft Word
Microsoft Excel
Microsoft Outlook
Business Systems
Mechanical Engineering
FOCUS

Summary

Service Manager
Director of Mobile Service
Mobile Service Technicians
Parts Counter Personnel
Warranty Coordinators
Sales Department
Customers
Company Leadership and CCTE Executives

Meet daily with the Service Manager and service department stakeholders to establish repair strategies based on overnight notes, dispatch sheets, and job priorities.
Assign work to technicians based on skill level, certifications, workload, and availability.
Schedule daily mobile service work to ensure optimal technician utilization and customer responsiveness.
Utilize Decisiv daily to maintain accurate repair status updates and communication on active work orders.
Monitor repair progress to ensure estimated completion times and customer commitments are met.
Open and process warranty claims using systems such as Eaton Real Time, Cummins RapidServe, and other OEM platforms.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.
Review technician write-ups for accuracy, completeness, and proper documentation.
Ensure all repair orders are completed, closed, and processed within 48 hours.
Reconcile technician payroll and timekeeping records on a daily basis.
Ensure all cores are returned to the parts department and all warranty parts are properly tagged and stored.
Distribute technical updates, service bulletins, and product information to technicians.
Maintain the cleanliness, readiness, and proper operation of mobile service tools, equipment, and vehicles.
Coordinate with the Service Manager and Director of Mobile Service regarding staffing, technician needs, and fleet requirements.
Assist in interviewing, hiring, and onboarding Mobile Service Technicians.
Conduct technician performance evaluations and support development plans, training needs, and wage recommendations.
Coordinate with the parts department to manage repair orders awaiting parts availability.
Support the Service Manager in identifying and maintaining technician training requirements.
Ensure adherence to dealership labor standards and repair procedures using systems such as Mitchell.
Assist in developing departmental goals, forecasts, and operational objectives.
Conduct regular customer visits to strengthen relationships and support service growth.
Ensure compliance with all federal, state, and local regulations including OSHA, hazardous waste disposal, MSDS/SDS requirements, right-to-know laws, and workplace safety standards.

QualificationsKnowledge, Skills, and Abilities

Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures.
Ability to review operational reports and communicate action plans effectively to staff.
Strong verbal and written communication skills with the ability to interact professionally with customers and employees.
Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Customer Service Responsibilities

Greet customers in a friendly, professional, and timely manner.
Obtain required customer authorization, signatures, and contact information prior to starting repair work.
Accurately document all customer concerns, complaints, and repair requests on repair orders.
Maintain daily communication with customers regarding estimates, repair progress, and service updates.
Proactively communicate changes in completion times, revised estimates, or additional repair needs.
Open, prepare, and process mobile service repair orders accurately and efficiently.
Recommend invoice adjustments to the Service Manager when necessary.
Coordinate with the credit department to maintain proper account status (MSR) for all repair orders.
Verify warranty and recall status and attach supporting documentation to repair orders.
Ensure all required customer and vehicle information is obtained prior to creating repair orders.
Assist with collection of payments for completed repairs.

Education and Experience

Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations.
Strong customer service and interpersonal skills.
Proven ability to build and maintain strong relationships with customers and employees.
Demonstrated ability to motivate and support technician teams.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with Dealer Business Systems (DBS) and related service software preferred.

Working Conditions

Frequently exposed to moving mechanical parts and outdoor weather conditions.
Occasional exposure to wet or humid environments, elevated areas, fumes, and airborne particles.
Work environment noise level is typically moderate.

Cognitive and Physical Demands

Ability to read and comprehend instructions, correspondence, and memos.
Ability to communicate effectively in individual and group settings.
Ability to perform basic mathematical calculations and interpret data.
Ability to apply common sense understanding to written, oral, and diagram-based instructions.
Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally.
Frequently required to lift or move parts up to 10 lbs.
Occasionally required to lift up to 50 lbs independently.
May be required to team lift items up to 100 lbs.
Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment.

PI636746d715fb-6

Dice Id: jobtfeed
Position Id: 636746d715fb-30632-40900546
Posted 18 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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