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Product Manager for ICX (Integrated Customer Experience)

Xyant Services, Inc.

Hybrid in San Jose, California • 19d ago

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Contract

Depends on Experience

Product Manager – Integrated Customer Experience (ICX)

Spiceorb

San Jose, California • 8d ago

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Contract, Third Party

Depends on Experience

Job Details

Skills

ICX
CCaaS

Summary

Role : Product Manager for ICX (Integrated Customer Experience)

Location : San Jose, CA (Hyrbrid)

Duration : Long Term Contract

Job Description:
Product Manager Integrated Customer Experience (ICX) / CCaaS

What You Bring
6+ years of IT experience, with 4+ years as a Product Manager.
Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Nice to Have
CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91089022
Position Id: 9075800
Posted 19 days ago

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Contact the job poster

Nagendran Thangavelu

Recruiter @ Xyant Services, Inc.

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San Jose, California

•

8d ago

Product Manager Integrated Customer Experience (ICX)Location: San Jose, CA Work Arrangement: Hybrid / Onsite Job Type: Contract Job DescriptionWe are seeking an experienced Product Manager Integrated Customer Experience (ICX) to define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. The ideal candidate will have strong experience with CCaaS/contact center technologies, with a preference for Amazon Connect, and will work closely with Busine

Easy Apply

Contract, Third Party

Depends on Experience

Senior Business Product Manager

San Francisco, California

•

13d ago

Title : Senior Business Product Manager, Healthcare Professional (Patient) Customer Relationship Management Location : South SanFrancisco, CA Full on-site Note : Interview Format: Two Rounds 1 - 45 minutes (Hiring Manager) - Virtual 2 - 30 minutes (Leadership) - Virtual Job Description : Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bo

Easy Apply

Contract, Third Party

Depends on Experience

Project Manager - Healthcare Telecom

Hybrid in San Francisco, California

•

5d ago

Role: Project Manager Healthcare Telecom Location: San Francisco, CA (Hybrid/Once a month) Duration: 6+ months Overview: Seeking a Telecom Project Manager to lead four parallel workstreams at an academic medical center: fax modernization, UCaaS phone system replacement, contact center migration, and POTS line replacement. Key Responsibilities: Lead end-to-end telecom and communications modernization projects. Manage UCaaS/CCaaS implementations, including phased rollouts and vendor coordinat

Easy Apply

Contract

85 - 110

Product Manager with Contact Centre

Remote

•

Today

Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration Healthcare Payer) Location: Remote Job Type: C2C/W2/1099 AI, Contact Center Modernization, HealthCare, Migration Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable,

Easy Apply

Contract

70 - 80