Product Manager for ICX (Integrated Customer Experience)

Hybrid in San Jose, CA, US • Posted 5 days ago • Updated 5 days ago
Contract W2
12 Months
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ICX
  • CCaaS

Summary

Role : Product Manager for ICX (Integrated Customer Experience)

Location : San Jose, CA (Hyrbrid)

Duration : Long Term Contract

Job Description:
Product Manager Integrated Customer Experience (ICX) / CCaaS

What You Bring
6+ years of IT experience, with 4+ years as a Product Manager.
Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Nice to Have
CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91089022
  • Position Id: 9075800
  • Posted 5 days ago
Contact the job poster
Nagendran Thangavelu

Nagendran Thangavelu

Recruiter @ Xyant Services, Inc.
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