About the Role
We are looking for experienced Forward Deployed Engineers (FDEs) to work directly with enterprise customers and Google Cloud teams on designing, building, and deploying next-generation AI-powered customer experience solutions using Gemini Customer Experience (Gemini CX) and related Google Cloud technologies.
The ideal candidate combines strong software engineering fundamentals with hands-on experience in conversational AI, agent architectures, enterprise integrations, and customer-facing solution delivery. This role requires working closely with enterprise stakeholders to translate business requirements into production-ready AI solutions.
Key Responsibilities
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Design and implement AI-powered customer experience solutions using Gemini CX.
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Build, configure, and deploy conversational agents, virtual assistants, and agentic workflows.
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Develop integrations between Gemini CX and enterprise systems, applications, APIs, databases, and third-party platforms.
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Design secure API architectures and integration patterns.
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Build custom tooling, automation frameworks, orchestration workflows, and deployment accelerators.
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Develop data pipelines, telemetry, monitoring, and observability capabilities for deployed solutions.
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Work directly with customer engineering, product, and business teams to understand requirements and deliver solutions.
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Troubleshoot deployment issues and optimize solution performance in production environments.
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Collaborate with Google Cloud and partner teams on solution architecture and delivery.
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Support customer workshops, solution design sessions, proof-of-concepts, and production rollouts.
Required Technical Skills
Gemini CX / Conversational AI
Required (primary platform – hands-on experience is mandatory):
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Gemini Customer Experience (Gemini CX) – including hands-on experience across:
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Agent architectures
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AI agent development
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Agentic workflow orchestration
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Generative AI applications
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Multimodal AI solutions
Customer Engagement Technologies
Baseline / working knowledge of one or more (not required to be deep expertise):
Core Engineering Competencies
Strong experience in:
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Agent building
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Backend integrations
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Secure API architecture
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Data pipelines
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Telemetry
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Custom tooling
Preferred Qualifications
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Participation in Google GECX Bootcamp.
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Google Cloud certifications.
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Certifications related to:
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Experience working directly with enterprise customers in a consulting or services environment.
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Experience working in customer-facing technical roles.
Domain Experience (Preferred)
Ideal Candidate Profile
The ideal candidate has:
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Strong software engineering background.
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Experience building AI-driven customer engagement solutions.
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Ability to work directly inside customer environments.
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Excellent communication and stakeholder management skills.
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Comfort operating in ambiguous, fast-paced environments.
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Experience taking solutions from design through production deployment.
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