Description IT Support SpecialistOverviewGrowing technology-driven organization seeking an IT Support Specialist to provide day-to-day end-user support and maintain core IT systems. This role will support employees across business applications, workstations, user accounts, and endpoint devices while helping ensure a reliable and secure computing environment.
Responsibilities- Provide Tier 1/Tier 2 technical support for end users
- Troubleshoot hardware, software, operating system, and application issues
- Manage user account provisioning, access requests, and employee onboarding/offboarding
- Support endpoint management, software deployment, and patching activities
- Maintain ticketing systems, technical documentation, and knowledge base articles
- Assist with basic network and connectivity troubleshooting
- Track IT assets and equipment inventory
- Escalate and coordinate issue resolution with internal and external support teams as needed
Requirements Qualifications- 2+ years of IT support, help desk, desktop support, or service desk experience
- Experience supporting Windows environments and common business productivity tools
- Familiarity with user account administration, access management, and endpoint technologies
- Experience working within a ticketing or IT service management platform
- Understanding of workstation troubleshooting, software installations, and system updates
- Strong documentation and customer service skills
- Ability to communicate effectively with technical and non-technical users
- Experience supporting remote and onsite employees preferred
Preferred- Exposure to security-conscious or compliance-driven environments
- Basic understanding of networking concepts and endpoint management
- Experience supporting SaaS-based business applications
- Self-starter with strong problem-solving and organizational skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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